/  ASQ Certified Manager of Quality - Organizational Excellence Refresher Training

ASQ Certified Manager of Quality - Organizational Excellence Refresher Training

BMC Training provides a training course in ASQ Certified Manager of Quality - Organizational Excellence Refresher in Quality and Productivity

Course Title
Venue
Start Date
End Date
  • Dubai
    21 - 8 - 2022
    25 - 8 - 2022
  • Paris
    21 - 8 - 2022
    25 - 8 - 2022
  • Istanbul
    28 - 8 - 2022
    1 - 9 - 2022
  • Istanbul
    4 - 9 - 2022
    8 - 9 - 2022
  • Kuala Lumpur
    11 - 9 - 2022
    15 - 9 - 2022
  • Dubai
    18 - 9 - 2022
    22 - 9 - 2022
  • Paris
    18 - 9 - 2022
    22 - 9 - 2022
  • London
    25 - 9 - 2022
    29 - 9 - 2022
  • Dubai
    2 - 10 - 2022
    6 - 10 - 2022
  • Paris
    2 - 10 - 2022
    6 - 10 - 2022
  • Istanbul
    9 - 10 - 2022
    13 - 10 - 2022
  • Kuala Lumpur
    16 - 10 - 2022
    20 - 10 - 2022
  • Dubai
    16 - 10 - 2022
    20 - 10 - 2022
  • Paris
    16 - 10 - 2022
    20 - 10 - 2022
  • Dubai
    16 - 10 - 2022
    20 - 10 - 2022
  • Paris
    16 - 10 - 2022
    20 - 10 - 2022
  • London
    23 - 10 - 2022
    27 - 10 - 2022
  • Kuala Lumpur
    6 - 11 - 2022
    10 - 11 - 2022
  • Dubai
    13 - 11 - 2022
    17 - 11 - 2022
  • Paris
    13 - 11 - 2022
    17 - 11 - 2022
  • London
    20 - 11 - 2022
    24 - 11 - 2022
  • Istanbul
    27 - 11 - 2022
    1 - 12 - 2022
  • Istanbul
    4 - 12 - 2022
    8 - 12 - 2022
  • Dubai
    11 - 12 - 2022
    15 - 12 - 2022
  • Paris
    11 - 12 - 2022
    15 - 12 - 2022
  • Kuala Lumpur
    18 - 12 - 2022
    22 - 12 - 2022
  • Dubai
    18 - 12 - 2022
    22 - 12 - 2022
  • Paris
    18 - 12 - 2022
    22 - 12 - 2022
  • Dubai
    18 - 12 - 2022
    22 - 12 - 2022
  • Paris
    18 - 12 - 2022
    22 - 12 - 2022
  • London
    25 - 12 - 2022
    29 - 12 - 2022
  • Dubai
    1 - 1 - 2023
    5 - 1 - 2023
  • Paris
    1 - 1 - 2023
    5 - 1 - 2023
  • Kuala Lumpur
    8 - 1 - 2023
    12 - 1 - 2023
  • Istanbul
    15 - 1 - 2023
    19 - 1 - 2023
  • London
    22 - 1 - 2023
    26 - 1 - 2023
  • Istanbul
    5 - 2 - 2023
    9 - 2 - 2023
  • Dubai
    12 - 2 - 2023
    16 - 2 - 2023
  • Paris
    12 - 2 - 2023
    16 - 2 - 2023
  • London
    19 - 2 - 2023
    23 - 2 - 2023
  • Kuala Lumpur
    26 - 2 - 2023
    2 - 3 - 2023
  • Dubai
    26 - 2 - 2023
    2 - 3 - 2023
  • Paris
    26 - 2 - 2023
    2 - 3 - 2023
  • Dubai
    26 - 2 - 2023
    2 - 3 - 2023
  • Paris
    26 - 2 - 2023
    2 - 3 - 2023
  • Kuala Lumpur
    5 - 3 - 2023
    9 - 3 - 2023
  • Istanbul
    12 - 3 - 2023
    16 - 3 - 2023
  • London
    19 - 3 - 2023
    23 - 3 - 2023
  • Dubai
    26 - 3 - 2023
    30 - 3 - 2023
  • Paris
    26 - 3 - 2023
    30 - 3 - 2023
  • London
    2 - 4 - 2023
    6 - 4 - 2023
  • Dubai
    9 - 4 - 2023
    13 - 4 - 2023
  • Paris
    9 - 4 - 2023
    13 - 4 - 2023
  • Istanbul
    16 - 4 - 2023
    20 - 4 - 2023
  • Kuala Lumpur
    23 - 4 - 2023
    27 - 4 - 2023
  • Dubai
    23 - 4 - 2023
    27 - 4 - 2023
  • Paris
    23 - 4 - 2023
    27 - 4 - 2023
  • Dubai
    23 - 4 - 2023
    27 - 4 - 2023
  • Paris
    23 - 4 - 2023
    27 - 4 - 2023
  • Istanbul
    7 - 5 - 2023
    11 - 5 - 2023
  • London
    14 - 5 - 2023
    18 - 5 - 2023
  • Kuala Lumpur
    21 - 5 - 2023
    25 - 5 - 2023
  • Dubai
    28 - 5 - 2023
    1 - 6 - 2023
  • Paris
    28 - 5 - 2023
    1 - 6 - 2023
  • Istanbul
    4 - 6 - 2023
    8 - 6 - 2023
  • Kuala Lumpur
    11 - 6 - 2023
    15 - 6 - 2023
  • Dubai
    11 - 6 - 2023
    15 - 6 - 2023
  • Paris
    11 - 6 - 2023
    15 - 6 - 2023
  • Dubai
    11 - 6 - 2023
    15 - 6 - 2023
  • Paris
    11 - 6 - 2023
    15 - 6 - 2023
  • London
    18 - 6 - 2023
    22 - 6 - 2023
  • Dubai
    25 - 6 - 2023
    29 - 6 - 2023
  • Paris
    25 - 6 - 2023
    29 - 6 - 2023
  • London
    2 - 7 - 2023
    6 - 7 - 2023
  • Istanbul
    9 - 7 - 2023
    13 - 7 - 2023
  • Istanbul
    16 - 7 - 2023
    20 - 7 - 2023
  • Dubai
    23 - 7 - 2023
    27 - 7 - 2023
  • Paris
    23 - 7 - 2023
    27 - 7 - 2023
  • Kuala Lumpur
    6 - 8 - 2023
    10 - 8 - 2023
  • Dubai
    6 - 8 - 2023
    10 - 8 - 2023
  • Paris
    6 - 8 - 2023
    10 - 8 - 2023
  • Dubai
    6 - 8 - 2023
    10 - 8 - 2023
  • Paris
    6 - 8 - 2023
    10 - 8 - 2023
  • London
    13 - 8 - 2023
    17 - 8 - 2023

Introduction

Who should attend:

Individuals who desire to reinforce their skills, knowledge, and capacity to understand the Certified Manager of Quality/ Organizational Excellence Body of Knowledge in preparation for taking the ASQ Certified Manager of Quality/Organizational Excellence Examination.

Objectives

  • Review the Body of Knowledge in preparation for the ASQ Certified Manager of Quality/Organizational Excellence examination.
  • Apply the components of the Body of Knowledge (BOK) to further focus their preparation efforts.
  • Explain, through discussions, the main concepts in each of the BOK elements.
  • Refine their thinking approach in preparation for the ‘constructed response’ section of the examination.
  • Practice sample tests.
  • This course is designed and developed by ASQ’s Quality Management  Division. The course is presented in a way that reinforces current knowledge, re-introduces applications that may not be used every day, explains the rationale for use,
  • and highlights sample questions, both multiple choice and constructed response.

NOTE 1: This course has pre-course reading assignments along with a practice test. Evening homework is also assigned during the course.
NOTE 2: The Certified Manager of Quality/Organizational Excellence book (By R. Westcott) will be used as the main handbook for  training and will be provided to participants on the first day.

Content

Introduction: Course Materials, Practice Questions and Bloom’s Taxonomy

  • Body of Knowledge, Preparation Tips, Suggestions for More Effective Test-Taking

Organizational Leadership, Teams Strategy Development and Deployment

  • Leadership Styles
  • Teams and Team Building Techniques
  • Change Management

Strategic Plan Development and Deployment

  • Strategic Planning Models
  • Business Environment Analysis
  • Strategic Plan Deployment
  • Organizational Performance Measurement

Management Elements and Methods

  • Principles of Management
  • Management Theories, Styles and Tools
  • Human Resources Management
  • Financial Management
  • Risk Management
  • Communication Skills and Abilities
  • Project Management
  • Project Documentation
  • Quality System
  • ISO and Other Third-Party Standards
  • Other Quality Methodologies
  • Quality Philosophies

Quality and Process Management Tools

  • The Seven Classic Quality Tools
  • Mapping the Process
  • Analyzing the Process
  • Innovation and Creativity Tools
  • Lean Tools
  • Theory of Constraints (TOC)
  • Basic Statistical Use
  • Statistical Analysis
  • Process Capability
  • Qualitative Assessment

Customer-Focused Organizations

  • Customer Identification and Segmentation
  • Internal and External Customers
  • Customer Needs – Voice of the Customer
  • Customer Satisfaction and Loyalty
  • Basic Customer Service Principles

Supply Chain Management

  • Supplier Selection and Communications
  • Supplier Performance and Improvement
  • Supplier Certification, Partnership and Alliances

Training and Development

  • Training Needs Analysis and Plans
  • Training Material Design and Delivery
  • Training Effectiveness and Evaluation

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