ASQ Certified Manager of Quality - Organizational Excellence Refresher Course
Refresh your skills as an ASQ Certified Manager of Quality. Join this course to stay up-to-date with the latest tools and techniques for excellence. BMC Training offers ASQ Certified Manager of Quality - Organizational Excellence Refresher Course in Quality and Productivity Courses.
- English
- 192 Training Sessions
- Confirmed
- One Week
Detailed description for visually impaired users: The image presents a view of ASQ Certified Manager of Quality - Organizational Excellence Refresher Training Course
Venue | Start Date | End Date | Net Fees | Details & Registration |
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London , UK | 12 - May - 2024 | 16 - May - 2024 | 4950 GBP |
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Madrid , Spain | 12 - May - 2024 | 16 - May - 2024 | 6950 GBP |
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Munich , Germany | 12 - May - 2024 | 16 - May - 2024 | 7900 GBP |
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Berlin , Germany | 12 - May - 2024 | 16 - May - 2024 | 7900 GBP |
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New York , United States | 12 - May - 2024 | 16 - May - 2024 | 10900 GBP |
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Amsterdam , Netherlands | 12 - May - 2024 | 16 - May - 2024 | 8100 GBP |
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Kuala Lumpur , Malaysia | 19 - May - 2024 | 23 - May - 2024 | 4750 GBP |
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Rome , Italy | 19 - May - 2024 | 23 - May - 2024 | 7300 GBP |
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Barcelona , Spain | 19 - May - 2024 | 23 - May - 2024 | 6950 GBP |
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Zurich , Switzerland | 19 - May - 2024 | 23 - May - 2024 | 7950 GBP |
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Dubai , UAE | 26 - May - 2024 | 30 - May - 2024 | 4987.5 GBP |
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Paris , France | 26 - May - 2024 | 30 - May - 2024 | 6700 GBP |
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Hong Kong , Hong Kong | 26 - May - 2024 | 30 - May - 2024 | 8500 GBP |
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Milan , Italy | 12 - May - 2024 | 16 - May - 2024 | 6950 GBP |
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Tokyo , Japan | 26 - May - 2024 | 30 - May - 2024 | 9750 GBP |
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Kuala Lumpur , Malaysia | 9 - Jun - 2024 | 13 - Jun - 2024 | 4750 GBP |
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Rome , Italy | 9 - Jun - 2024 | 13 - Jun - 2024 | 7300 GBP |
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Barcelona , Spain | 9 - Jun - 2024 | 13 - Jun - 2024 | 6950 GBP |
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Zurich , Switzerland | 9 - Jun - 2024 | 13 - Jun - 2024 | 7950 GBP |
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London , UK | 16 - Jun - 2024 | 20 - Jun - 2024 | 4950 GBP |
|
Madrid , Spain | 16 - Jun - 2024 | 20 - Jun - 2024 | 6950 GBP |
|
Munich , Germany | 16 - Jun - 2024 | 20 - Jun - 2024 | 7900 GBP |
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Berlin , Germany | 16 - Jun - 2024 | 20 - Jun - 2024 | 7900 GBP |
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New York , United States | 16 - Jun - 2024 | 20 - Jun - 2024 | 10900 GBP |
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Amsterdam , Netherlands | 16 - Jun - 2024 | 20 - Jun - 2024 | 8100 GBP |
|
Dubai , UAE | 23 - Jun - 2024 | 27 - Jun - 2024 | 4987.5 GBP |
|
Paris , France | 23 - Jun - 2024 | 27 - Jun - 2024 | 6700 GBP |
|
Hong Kong , Hong Kong | 23 - Jun - 2024 | 27 - Jun - 2024 | 8500 GBP |
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Istanbul , Turkey | 2 - Jun - 2024 | 6 - Jun - 2024 | 4700 GBP |
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Bali , Indonesia | 2 - Jun - 2024 | 6 - Jun - 2024 | 8100 GBP |
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Singapore , Singapore | 2 - Jun - 2024 | 6 - Jun - 2024 | 7500 GBP |
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Washington , United States | 2 - Jun - 2024 | 6 - Jun - 2024 | 11000 GBP |
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Dubai , UAE | 9 - Jun - 2024 | 13 - Jun - 2024 | 4987.5 GBP |
|
Paris , France | 9 - Jun - 2024 | 13 - Jun - 2024 | 6700 GBP |
|
Hong Kong , Hong Kong | 9 - Jun - 2024 | 13 - Jun - 2024 | 8500 GBP |
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Milan , Italy | 16 - Jun - 2024 | 20 - Jun - 2024 | 6950 GBP |
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Tokyo , Japan | 23 - Jun - 2024 | 27 - Jun - 2024 | 9750 GBP |
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Tokyo , Japan | 9 - Jun - 2024 | 13 - Jun - 2024 | 9750 GBP |
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London , UK | 7 - Jul - 2024 | 11 - Jul - 2024 | 4950 GBP |
|
Madrid , Spain | 7 - Jul - 2024 | 11 - Jul - 2024 | 6950 GBP |
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Munich , Germany | 7 - Jul - 2024 | 11 - Jul - 2024 | 7900 GBP |
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Berlin , Germany | 7 - Jul - 2024 | 11 - Jul - 2024 | 7900 GBP |
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New York , United States | 7 - Jul - 2024 | 11 - Jul - 2024 | 10900 GBP |
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Amsterdam , Netherlands | 7 - Jul - 2024 | 11 - Jul - 2024 | 8100 GBP |
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Istanbul , Turkey | 14 - Jul - 2024 | 18 - Jul - 2024 | 4700 GBP |
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Bali , Indonesia | 14 - Jul - 2024 | 18 - Jul - 2024 | 8100 GBP |
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Singapore , Singapore | 14 - Jul - 2024 | 18 - Jul - 2024 | 7500 GBP |
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Washington , United States | 14 - Jul - 2024 | 18 - Jul - 2024 | 11000 GBP |
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Istanbul , Turkey | 21 - Jul - 2024 | 25 - Jul - 2024 | 4700 GBP |
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Bali , Indonesia | 21 - Jul - 2024 | 25 - Jul - 2024 | 8100 GBP |
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Singapore , Singapore | 21 - Jul - 2024 | 25 - Jul - 2024 | 7500 GBP |
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Washington , United States | 21 - Jul - 2024 | 25 - Jul - 2024 | 11000 GBP |
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Dubai , UAE | 28 - Jul - 2024 | 1 - Aug - 2024 | 4987.5 GBP |
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Paris , France | 28 - Jul - 2024 | 1 - Aug - 2024 | 6700 GBP |
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Hong Kong , Hong Kong | 28 - Jul - 2024 | 1 - Aug - 2024 | 8500 GBP |
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London , UK | 14 - Jul - 2024 | 18 - Jul - 2024 | 4950 GBP |
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Madrid , Spain | 14 - Jul - 2024 | 18 - Jul - 2024 | 6950 GBP |
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Munich , Germany | 14 - Jul - 2024 | 18 - Jul - 2024 | 7900 GBP |
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Berlin , Germany | 14 - Jul - 2024 | 18 - Jul - 2024 | 7900 GBP |
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New York , United States | 14 - Jul - 2024 | 18 - Jul - 2024 | 10900 GBP |
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Amsterdam , Netherlands | 14 - Jul - 2024 | 18 - Jul - 2024 | 8100 GBP |
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London , UK | 21 - Jul - 2024 | 25 - Jul - 2024 | 4950 GBP |
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Madrid , Spain | 21 - Jul - 2024 | 25 - Jul - 2024 | 6950 GBP |
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Munich , Germany | 21 - Jul - 2024 | 25 - Jul - 2024 | 7900 GBP |
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Berlin , Germany | 21 - Jul - 2024 | 25 - Jul - 2024 | 7900 GBP |
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New York , United States | 21 - Jul - 2024 | 25 - Jul - 2024 | 10900 GBP |
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Amsterdam , Netherlands | 21 - Jul - 2024 | 25 - Jul - 2024 | 8100 GBP |
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Milan , Italy | 7 - Jul - 2024 | 11 - Jul - 2024 | 6950 GBP |
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Tokyo , Japan | 28 - Jul - 2024 | 1 - Aug - 2024 | 9750 GBP |
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Milan , Italy | 14 - Jul - 2024 | 18 - Jul - 2024 | 6950 GBP |
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Milan , Italy | 21 - Jul - 2024 | 25 - Jul - 2024 | 6950 GBP |
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Kuala Lumpur , Malaysia | 4 - Aug - 2024 | 8 - Aug - 2024 | 4750 GBP |
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Rome , Italy | 4 - Aug - 2024 | 8 - Aug - 2024 | 7300 GBP |
|
Barcelona , Spain | 4 - Aug - 2024 | 8 - Aug - 2024 | 6950 GBP |
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Zurich , Switzerland | 4 - Aug - 2024 | 8 - Aug - 2024 | 7950 GBP |
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London , UK | 11 - Aug - 2024 | 15 - Aug - 2024 | 4950 GBP |
|
Madrid , Spain | 11 - Aug - 2024 | 15 - Aug - 2024 | 6950 GBP |
|
Munich , Germany | 11 - Aug - 2024 | 15 - Aug - 2024 | 7900 GBP |
|
Berlin , Germany | 11 - Aug - 2024 | 15 - Aug - 2024 | 7900 GBP |
|
New York , United States | 11 - Aug - 2024 | 15 - Aug - 2024 | 10900 GBP |
|
Amsterdam , Netherlands | 11 - Aug - 2024 | 15 - Aug - 2024 | 8100 GBP |
|
Dubai , UAE | 18 - Aug - 2024 | 22 - Aug - 2024 | 4987.5 GBP |
|
Paris , France | 18 - Aug - 2024 | 22 - Aug - 2024 | 6700 GBP |
|
Hong Kong , Hong Kong | 18 - Aug - 2024 | 22 - Aug - 2024 | 8500 GBP |
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Istanbul , Turkey | 25 - Aug - 2024 | 29 - Aug - 2024 | 4700 GBP |
|
Bali , Indonesia | 25 - Aug - 2024 | 29 - Aug - 2024 | 8100 GBP |
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Singapore , Singapore | 25 - Aug - 2024 | 29 - Aug - 2024 | 7500 GBP |
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Washington , United States | 25 - Aug - 2024 | 29 - Aug - 2024 | 11000 GBP |
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Dubai , UAE | 4 - Aug - 2024 | 8 - Aug - 2024 | 4987.5 GBP |
|
Paris , France | 4 - Aug - 2024 | 8 - Aug - 2024 | 6700 GBP |
|
Hong Kong , Hong Kong | 4 - Aug - 2024 | 8 - Aug - 2024 | 8500 GBP |
|
Milan , Italy | 11 - Aug - 2024 | 15 - Aug - 2024 | 6950 GBP |
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Tokyo , Japan | 18 - Aug - 2024 | 22 - Aug - 2024 | 9750 GBP |
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Tokyo , Japan | 4 - Aug - 2024 | 8 - Aug - 2024 | 9750 GBP |
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London , UK | 22 - Sep - 2024 | 26 - Sep - 2024 | 4950 GBP |
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Madrid , Spain | 22 - Sep - 2024 | 26 - Sep - 2024 | 6950 GBP |
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Munich , Germany | 22 - Sep - 2024 | 26 - Sep - 2024 | 7900 GBP |
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Berlin , Germany | 22 - Sep - 2024 | 26 - Sep - 2024 | 7900 GBP |
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New York , United States | 22 - Sep - 2024 | 26 - Sep - 2024 | 10900 GBP |
|
Amsterdam , Netherlands | 22 - Sep - 2024 | 26 - Sep - 2024 | 8100 GBP |
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Istanbul , Turkey | 1 - Sep - 2024 | 5 - Sep - 2024 | 4700 GBP |
|
Bali , Indonesia | 1 - Sep - 2024 | 5 - Sep - 2024 | 8100 GBP |
|
Singapore , Singapore | 1 - Sep - 2024 | 5 - Sep - 2024 | 7500 GBP |
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Washington , United States | 1 - Sep - 2024 | 5 - Sep - 2024 | 11000 GBP |
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Kuala Lumpur , Malaysia | 8 - Sep - 2024 | 12 - Sep - 2024 | 4750 GBP |
|
Rome , Italy | 8 - Sep - 2024 | 12 - Sep - 2024 | 7300 GBP |
|
Barcelona , Spain | 8 - Sep - 2024 | 12 - Sep - 2024 | 6950 GBP |
|
Zurich , Switzerland | 8 - Sep - 2024 | 12 - Sep - 2024 | 7950 GBP |
|
Dubai , UAE | 15 - Sep - 2024 | 19 - Sep - 2024 | 4987.5 GBP |
|
Paris , France | 15 - Sep - 2024 | 19 - Sep - 2024 | 6700 GBP |
|
Hong Kong , Hong Kong | 15 - Sep - 2024 | 19 - Sep - 2024 | 8500 GBP |
|
London , UK | 1 - Sep - 2024 | 5 - Sep - 2024 | 4950 GBP |
|
Madrid , Spain | 1 - Sep - 2024 | 5 - Sep - 2024 | 6950 GBP |
|
Munich , Germany | 1 - Sep - 2024 | 5 - Sep - 2024 | 7900 GBP |
|
Berlin , Germany | 1 - Sep - 2024 | 5 - Sep - 2024 | 7900 GBP |
|
New York , United States | 1 - Sep - 2024 | 5 - Sep - 2024 | 10900 GBP |
|
Amsterdam , Netherlands | 1 - Sep - 2024 | 5 - Sep - 2024 | 8100 GBP |
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Milan , Italy | 22 - Sep - 2024 | 26 - Sep - 2024 | 6950 GBP |
|
Tokyo , Japan | 15 - Sep - 2024 | 19 - Sep - 2024 | 9750 GBP |
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Milan , Italy | 1 - Sep - 2024 | 5 - Sep - 2024 | 6950 GBP |
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Kuala Lumpur , Malaysia | 20 - Oct - 2024 | 24 - Oct - 2024 | 4750 GBP |
|
Rome , Italy | 20 - Oct - 2024 | 24 - Oct - 2024 | 7300 GBP |
|
Barcelona , Spain | 20 - Oct - 2024 | 24 - Oct - 2024 | 6950 GBP |
|
Zurich , Switzerland | 20 - Oct - 2024 | 24 - Oct - 2024 | 7950 GBP |
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London , UK | 27 - Oct - 2024 | 31 - Oct - 2024 | 4950 GBP |
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Madrid , Spain | 27 - Oct - 2024 | 31 - Oct - 2024 | 6950 GBP |
|
Munich , Germany | 27 - Oct - 2024 | 31 - Oct - 2024 | 7900 GBP |
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Berlin , Germany | 27 - Oct - 2024 | 31 - Oct - 2024 | 7900 GBP |
|
New York , United States | 27 - Oct - 2024 | 31 - Oct - 2024 | 10900 GBP |
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Amsterdam , Netherlands | 27 - Oct - 2024 | 31 - Oct - 2024 | 8100 GBP |
|
Dubai , UAE | 6 - Oct - 2024 | 10 - Oct - 2024 | 4987.5 GBP |
|
Paris , France | 6 - Oct - 2024 | 10 - Oct - 2024 | 6700 GBP |
|
Hong Kong , Hong Kong | 6 - Oct - 2024 | 10 - Oct - 2024 | 8500 GBP |
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Istanbul , Turkey | 13 - Oct - 2024 | 17 - Oct - 2024 | 4700 GBP |
|
Bali , Indonesia | 13 - Oct - 2024 | 17 - Oct - 2024 | 8100 GBP |
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Singapore , Singapore | 13 - Oct - 2024 | 17 - Oct - 2024 | 7500 GBP |
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Washington , United States | 13 - Oct - 2024 | 17 - Oct - 2024 | 11000 GBP |
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Dubai , UAE | 20 - Oct - 2024 | 24 - Oct - 2024 | 4987.5 GBP |
|
Paris , France | 20 - Oct - 2024 | 24 - Oct - 2024 | 6700 GBP |
|
Hong Kong , Hong Kong | 20 - Oct - 2024 | 24 - Oct - 2024 | 8500 GBP |
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Milan , Italy | 27 - Oct - 2024 | 31 - Oct - 2024 | 6950 GBP |
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Tokyo , Japan | 6 - Oct - 2024 | 10 - Oct - 2024 | 9750 GBP |
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Tokyo , Japan | 20 - Oct - 2024 | 24 - Oct - 2024 | 9750 GBP |
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London , UK | 17 - Nov - 2024 | 21 - Nov - 2024 | 4950 GBP |
|
Madrid , Spain | 17 - Nov - 2024 | 21 - Nov - 2024 | 6950 GBP |
|
Munich , Germany | 17 - Nov - 2024 | 21 - Nov - 2024 | 7900 GBP |
|
Berlin , Germany | 17 - Nov - 2024 | 21 - Nov - 2024 | 7900 GBP |
|
New York , United States | 17 - Nov - 2024 | 21 - Nov - 2024 | 10900 GBP |
|
Amsterdam , Netherlands | 17 - Nov - 2024 | 21 - Nov - 2024 | 8100 GBP |
|
Istanbul , Turkey | 24 - Nov - 2024 | 28 - Nov - 2024 | 4700 GBP |
|
Bali , Indonesia | 24 - Nov - 2024 | 28 - Nov - 2024 | 8100 GBP |
|
Singapore , Singapore | 24 - Nov - 2024 | 28 - Nov - 2024 | 7500 GBP |
|
Washington , United States | 24 - Nov - 2024 | 28 - Nov - 2024 | 11000 GBP |
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Kuala Lumpur , Malaysia | 3 - Nov - 2024 | 7 - Nov - 2024 | 4750 GBP |
|
Rome , Italy | 3 - Nov - 2024 | 7 - Nov - 2024 | 7300 GBP |
|
Barcelona , Spain | 3 - Nov - 2024 | 7 - Nov - 2024 | 6950 GBP |
|
Zurich , Switzerland | 3 - Nov - 2024 | 7 - Nov - 2024 | 7950 GBP |
|
Dubai , UAE | 10 - Nov - 2024 | 14 - Nov - 2024 | 4987.5 GBP |
|
Paris , France | 10 - Nov - 2024 | 14 - Nov - 2024 | 6700 GBP |
|
Hong Kong , Hong Kong | 10 - Nov - 2024 | 14 - Nov - 2024 | 8500 GBP |
|
London , UK | 24 - Nov - 2024 | 28 - Nov - 2024 | 4950 GBP |
|
Madrid , Spain | 24 - Nov - 2024 | 28 - Nov - 2024 | 6950 GBP |
|
Munich , Germany | 24 - Nov - 2024 | 28 - Nov - 2024 | 7900 GBP |
|
Berlin , Germany | 24 - Nov - 2024 | 28 - Nov - 2024 | 7900 GBP |
|
New York , United States | 24 - Nov - 2024 | 28 - Nov - 2024 | 10900 GBP |
|
Amsterdam , Netherlands | 24 - Nov - 2024 | 28 - Nov - 2024 | 8100 GBP |
|
Milan , Italy | 17 - Nov - 2024 | 21 - Nov - 2024 | 6950 GBP |
|
Tokyo , Japan | 10 - Nov - 2024 | 14 - Nov - 2024 | 9750 GBP |
|
Milan , Italy | 24 - Nov - 2024 | 28 - Nov - 2024 | 6950 GBP |
|
Kuala Lumpur , Malaysia | 15 - Dec - 2024 | 19 - Dec - 2024 | 4750 GBP |
|
Rome , Italy | 15 - Dec - 2024 | 19 - Dec - 2024 | 7300 GBP |
|
Barcelona , Spain | 15 - Dec - 2024 | 19 - Dec - 2024 | 6950 GBP |
|
Zurich , Switzerland | 15 - Dec - 2024 | 19 - Dec - 2024 | 7950 GBP |
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London , UK | 22 - Dec - 2024 | 26 - Dec - 2024 | 4950 GBP |
|
Madrid , Spain | 22 - Dec - 2024 | 26 - Dec - 2024 | 6950 GBP |
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Munich , Germany | 22 - Dec - 2024 | 26 - Dec - 2024 | 7900 GBP |
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Berlin , Germany | 22 - Dec - 2024 | 26 - Dec - 2024 | 7900 GBP |
|
New York , United States | 22 - Dec - 2024 | 26 - Dec - 2024 | 10900 GBP |
|
Amsterdam , Netherlands | 22 - Dec - 2024 | 26 - Dec - 2024 | 8100 GBP |
|
Dubai , UAE | 8 - Dec - 2024 | 12 - Dec - 2024 | 4987.5 GBP |
|
Paris , France | 8 - Dec - 2024 | 12 - Dec - 2024 | 6700 GBP |
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Hong Kong , Hong Kong | 8 - Dec - 2024 | 12 - Dec - 2024 | 8500 GBP |
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Istanbul , Turkey | 1 - Dec - 2024 | 5 - Dec - 2024 | 4700 GBP |
|
Bali , Indonesia | 1 - Dec - 2024 | 5 - Dec - 2024 | 8100 GBP |
|
Singapore , Singapore | 1 - Dec - 2024 | 5 - Dec - 2024 | 7500 GBP |
|
Washington , United States | 1 - Dec - 2024 | 5 - Dec - 2024 | 11000 GBP |
|
Dubai , UAE | 15 - Dec - 2024 | 19 - Dec - 2024 | 4987.5 GBP |
|
Paris , France | 15 - Dec - 2024 | 19 - Dec - 2024 | 6700 GBP |
|
Hong Kong , Hong Kong | 15 - Dec - 2024 | 19 - Dec - 2024 | 8500 GBP |
|
Milan , Italy | 22 - Dec - 2024 | 26 - Dec - 2024 | 6950 GBP |
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Tokyo , Japan | 8 - Dec - 2024 | 12 - Dec - 2024 | 9750 GBP |
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Tokyo , Japan | 15 - Dec - 2024 | 19 - Dec - 2024 | 9750 GBP |
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Course Syllabus
Introduction
Who should attend:
Individuals who desire to reinforce their skills, knowledge, and capacity to understand the Certified Manager of Quality/ Organizational Excellence Body of Knowledge in preparation for taking the ASQ Certified Manager of Quality/Organizational Excellence Examination.
Objectives
- Review the Body of Knowledge in preparation for the ASQ Certified Manager of Quality/Organizational Excellence examination.
- Apply the components of the Body of Knowledge (BOK) to further focus their preparation efforts.
- Explain, through discussions, the main concepts in each of the BOK elements.
- Refine their thinking approach in preparation for the ‘constructed response’ section of the examination.
- Practice sample tests.
- This course is designed and developed by ASQ’s Quality Management Division. The course is presented in a way that reinforces current knowledge, re-introduces applications that may not be used every day, explains the rationale for use,
- and highlights sample questions, both multiple choice and constructed response.
NOTE 1: This course has pre-course reading assignments along with a practice test. Evening homework is also assigned during the course.
NOTE 2: The Certified Manager of Quality/Organizational Excellence book (By R. Westcott) will be used as the main handbook for training and will be provided to participants on the first day.
Content
Introduction: Course Materials, Practice Questions and Bloom’s Taxonomy
- Body of Knowledge, Preparation Tips, Suggestions for More Effective Test-Taking
Organizational Leadership, Teams Strategy Development and Deployment
- Leadership Styles
- Teams and Team Building Techniques
- Change Management
Strategic Plan Development and Deployment
- Strategic Planning Models
- Business Environment Analysis
- Strategic Plan Deployment
- Organizational Performance Measurement
Management Elements and Methods
- Principles of Management
- Management Theories, Styles and Tools
- Human Resources Management
- Financial Management
- Risk Management
- Communication Skills and Abilities
- Project Management
- Project Documentation
- Quality System
- ISO and Other Third-Party Standards
- Other Quality Methodologies
- Quality Philosophies
Quality and Process Management Tools
- The Seven Classic Quality Tools
- Mapping the Process
- Analyzing the Process
- Innovation and Creativity Tools
- Lean Tools
- Theory of Constraints (TOC)
- Basic Statistical Use
- Statistical Analysis
- Process Capability
- Qualitative Assessment
Customer-Focused Organizations
- Customer Identification and Segmentation
- Internal and External Customers
- Customer Needs – Voice of the Customer
- Customer Satisfaction and Loyalty
- Basic Customer Service Principles
Supply Chain Management
- Supplier Selection and Communications
- Supplier Performance and Improvement
- Supplier Certification, Partnership and Alliances
Training and Development
- Training Needs Analysis and Plans
- Training Material Design and Delivery
- Training Effectiveness and Evaluation