/  EFQM - Journey to Excellence Training

EFQM - Journey to Excellence Training

BMC Training provides a training course in EFQM - Journey to Excellence in Quality and Productivity

Course Title
Venue
Start Date
End Date
  • London
    7 - 10 - 2018
    11 - 10 - 2018
  • Dubai
    21 - 10 - 2018
    25 - 10 - 2018
  • Paris
    7 - 10 - 2018
    11 - 10 - 2018
  • Kuala Lumpur
    18 - 11 - 2018
    22 - 11 - 2018
  • Istanbul
    11 - 11 - 2018
    15 - 11 - 2018
  • Bali
    18 - 11 - 2018
    22 - 11 - 2018
  • Paris
    25 - 11 - 2018
    29 - 11 - 2018
  • London
    2 - 12 - 2018
    6 - 12 - 2018
  • Dubai
    9 - 12 - 2018
    13 - 12 - 2018
  • Paris
    2 - 12 - 2018
    6 - 12 - 2018
  • Kuala Lumpur
    27 - 1 - 2019
    31 - 1 - 2019
  • Istanbul
    20 - 1 - 2019
    24 - 1 - 2019
  • Bali
    27 - 1 - 2019
    31 - 1 - 2019
  • London
    10 - 2 - 2019
    14 - 2 - 2019
  • Dubai
    17 - 2 - 2019
    21 - 2 - 2019
  • Paris
    10 - 2 - 2019
    14 - 2 - 2019
  • Kuala Lumpur
    24 - 3 - 2019
    28 - 3 - 2019
  • Istanbul
    10 - 3 - 2019
    14 - 3 - 2019
  • Bali
    24 - 3 - 2019
    28 - 3 - 2019
  • London
    14 - 4 - 2019
    18 - 4 - 2019
  • Dubai
    14 - 4 - 2019
    18 - 4 - 2019
  • Paris
    14 - 4 - 2019
    18 - 4 - 2019
  • Kuala Lumpur
    12 - 5 - 2019
    16 - 5 - 2019
  • Istanbul
    19 - 5 - 2019
    23 - 5 - 2019
  • Bali
    12 - 5 - 2019
    16 - 5 - 2019
  • London
    23 - 6 - 2019
    27 - 6 - 2019
  • Dubai
    2 - 6 - 2019
    6 - 6 - 2019
  • Paris
    23 - 6 - 2019
    27 - 6 - 2019
  • Kuala Lumpur
    7 - 7 - 2019
    11 - 7 - 2019
  • Istanbul
    28 - 7 - 2019
    1 - 8 - 2019
  • Bali
    7 - 7 - 2019
    11 - 7 - 2019
  • London
    18 - 8 - 2019
    22 - 8 - 2019
  • Dubai
    11 - 8 - 2019
    15 - 8 - 2019
  • Paris
    18 - 8 - 2019
    22 - 8 - 2019
  • Kuala Lumpur
    15 - 9 - 2019
    19 - 9 - 2019
  • Istanbul
    15 - 9 - 2019
    19 - 9 - 2019
  • Bali
    15 - 9 - 2019
    19 - 9 - 2019

Introduction

Who should attend:

Professionals, leaders, supervisors and all those who are engaged in quality management implementation and improvement of organizational performance. Individuals who are leading or participating in organizational effort to apply for distinguished national and international quality awards based on the EFQM Model will also find the program beneficial. 

Objectives

  • Use self-assessment as an improvement tool.
  • Develop a roadmap for their organization’s action plan.
  • Prioritize improvement actions to ensure effective use of resources.
  • Develop a plan to engage people within their organization to drive improvement efforts.
  • Utilize tools and techniques to improve performance.
  • Point out EFQM’s Levels of Excellence to determine own goals and aspirations.
  • Recognize the cultural aspects of Excellence to improve non tangible strengths.

Content

The Journey Towards Excellence

  • The Ingredients of Sustainable Improvement
  • Defining the Burning Platform
  • The Committed to Excellence (C2E) Journey
  • What is Excellence?
  • Mapping Stakeholders and their Expectations

The EFQM Excellence Model

  • What is Driving Change?
  • Fundamental Concepts, Criteria and RADAR 
  • Phases of Excellence
  • The 5 Enablers of the Model
  • Conducting a Self-Assessment

Prioritizing Opportunities to Improve

  • Prioritizing the Output of Self-Assessment
  • Using Pareto Analysis
  • Improve versus Maintain versus Reduce
  • Assessing Impact versus Ease

Managing Improvement Projects

  • The Six Phases of a Project
  • Project Success Criteria
  • Using RADAR to Implement Improvements
  • Preparing for the Site Visit in C2E
  • The Role of Validator

Putting the Model into Practice

  • Using the Quick Check Tool
  • Creating Annual Action Plans

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