Total Quality Management - Tool Box for Continual Improvement Course

Master Total Quality Management for continual improvement. Enroll in this course to develop TQM skills and drive excellence in your organization. BMC Training offers Total Quality Management - Tool Box for Continual Improvement Course in Quality and Productivity Courses.

  • English
  • 136 Training Sessions
  • Confirmed
  • One Week
Total Quality Management - Tool Box for Continual Improvement Training Course

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Type a city name or a month
Venue Start Date End Date Net Fees Details & Registration
Istanbul , Turkey 21 - Jul - 2024 25 - Jul - 2024 4700 GBP
Bali , Indonesia 21 - Jul - 2024 25 - Jul - 2024 8100 GBP
Singapore , Singapore 21 - Jul - 2024 25 - Jul - 2024 7500 GBP
Washington , United States 21 - Jul - 2024 25 - Jul - 2024 11000 GBP
Dubai , UAE 28 - Jul - 2024 1 - Aug - 2024 4987.5 GBP
Paris , France 28 - Jul - 2024 1 - Aug - 2024 6700 GBP
Hong Kong , Hong Kong 28 - Jul - 2024 1 - Aug - 2024 8500 GBP
London , UK 21 - Jul - 2024 25 - Jul - 2024 4950 GBP
Madrid , Spain 21 - Jul - 2024 25 - Jul - 2024 6950 GBP
Munich , Germany 21 - Jul - 2024 25 - Jul - 2024 7900 GBP
Berlin , Germany 21 - Jul - 2024 25 - Jul - 2024 7900 GBP
New York , United States 21 - Jul - 2024 25 - Jul - 2024 10900 GBP
Amsterdam , Netherlands 21 - Jul - 2024 25 - Jul - 2024 8100 GBP
Tokyo , Japan 28 - Jul - 2024 1 - Aug - 2024 9750 GBP
Milan , Italy 21 - Jul - 2024 25 - Jul - 2024 6950 GBP
Kuala Lumpur , Malaysia 4 - Aug - 2024 8 - Aug - 2024 4750 GBP
Rome , Italy 4 - Aug - 2024 8 - Aug - 2024 7300 GBP
Barcelona , Spain 4 - Aug - 2024 8 - Aug - 2024 6950 GBP
Zurich , Switzerland 4 - Aug - 2024 8 - Aug - 2024 7950 GBP
London , UK 11 - Aug - 2024 15 - Aug - 2024 4950 GBP
Madrid , Spain 11 - Aug - 2024 15 - Aug - 2024 6950 GBP
Munich , Germany 11 - Aug - 2024 15 - Aug - 2024 7900 GBP
Berlin , Germany 11 - Aug - 2024 15 - Aug - 2024 7900 GBP
New York , United States 11 - Aug - 2024 15 - Aug - 2024 10900 GBP
Amsterdam , Netherlands 11 - Aug - 2024 15 - Aug - 2024 8100 GBP
Dubai , UAE 18 - Aug - 2024 22 - Aug - 2024 4987.5 GBP
Paris , France 18 - Aug - 2024 22 - Aug - 2024 6700 GBP
Hong Kong , Hong Kong 18 - Aug - 2024 22 - Aug - 2024 8500 GBP
Istanbul , Turkey 25 - Aug - 2024 29 - Aug - 2024 4700 GBP
Bali , Indonesia 25 - Aug - 2024 29 - Aug - 2024 8100 GBP
Singapore , Singapore 25 - Aug - 2024 29 - Aug - 2024 7500 GBP
Washington , United States 25 - Aug - 2024 29 - Aug - 2024 11000 GBP
Dubai , UAE 4 - Aug - 2024 8 - Aug - 2024 4987.5 GBP
Paris , France 4 - Aug - 2024 8 - Aug - 2024 6700 GBP
Hong Kong , Hong Kong 4 - Aug - 2024 8 - Aug - 2024 8500 GBP
Milan , Italy 11 - Aug - 2024 15 - Aug - 2024 6950 GBP
Tokyo , Japan 18 - Aug - 2024 22 - Aug - 2024 9750 GBP
Tokyo , Japan 4 - Aug - 2024 8 - Aug - 2024 9750 GBP
London , UK 22 - Sep - 2024 26 - Sep - 2024 4950 GBP
Madrid , Spain 22 - Sep - 2024 26 - Sep - 2024 6950 GBP
Munich , Germany 22 - Sep - 2024 26 - Sep - 2024 7900 GBP
Berlin , Germany 22 - Sep - 2024 26 - Sep - 2024 7900 GBP
New York , United States 22 - Sep - 2024 26 - Sep - 2024 10900 GBP
Amsterdam , Netherlands 22 - Sep - 2024 26 - Sep - 2024 8100 GBP
Istanbul , Turkey 1 - Sep - 2024 5 - Sep - 2024 4700 GBP
Bali , Indonesia 1 - Sep - 2024 5 - Sep - 2024 8100 GBP
Singapore , Singapore 1 - Sep - 2024 5 - Sep - 2024 7500 GBP
Washington , United States 1 - Sep - 2024 5 - Sep - 2024 11000 GBP
Kuala Lumpur , Malaysia 8 - Sep - 2024 12 - Sep - 2024 4750 GBP
Rome , Italy 8 - Sep - 2024 12 - Sep - 2024 7300 GBP
Barcelona , Spain 8 - Sep - 2024 12 - Sep - 2024 6950 GBP
Zurich , Switzerland 8 - Sep - 2024 12 - Sep - 2024 7950 GBP
Dubai , UAE 15 - Sep - 2024 19 - Sep - 2024 4987.5 GBP
Paris , France 15 - Sep - 2024 19 - Sep - 2024 6700 GBP
Hong Kong , Hong Kong 15 - Sep - 2024 19 - Sep - 2024 8500 GBP
London , UK 1 - Sep - 2024 5 - Sep - 2024 4950 GBP
Madrid , Spain 1 - Sep - 2024 5 - Sep - 2024 6950 GBP
Munich , Germany 1 - Sep - 2024 5 - Sep - 2024 7900 GBP
Berlin , Germany 1 - Sep - 2024 5 - Sep - 2024 7900 GBP
New York , United States 1 - Sep - 2024 5 - Sep - 2024 10900 GBP
Amsterdam , Netherlands 1 - Sep - 2024 5 - Sep - 2024 8100 GBP
Milan , Italy 22 - Sep - 2024 26 - Sep - 2024 6950 GBP
Tokyo , Japan 15 - Sep - 2024 19 - Sep - 2024 9750 GBP
Milan , Italy 1 - Sep - 2024 5 - Sep - 2024 6950 GBP
Kuala Lumpur , Malaysia 20 - Oct - 2024 24 - Oct - 2024 4750 GBP
Rome , Italy 20 - Oct - 2024 24 - Oct - 2024 7300 GBP
Barcelona , Spain 20 - Oct - 2024 24 - Oct - 2024 6950 GBP
Zurich , Switzerland 20 - Oct - 2024 24 - Oct - 2024 7950 GBP
London , UK 27 - Oct - 2024 31 - Oct - 2024 4950 GBP
Madrid , Spain 27 - Oct - 2024 31 - Oct - 2024 6950 GBP
Munich , Germany 27 - Oct - 2024 31 - Oct - 2024 7900 GBP
Berlin , Germany 27 - Oct - 2024 31 - Oct - 2024 7900 GBP
New York , United States 27 - Oct - 2024 31 - Oct - 2024 10900 GBP
Amsterdam , Netherlands 27 - Oct - 2024 31 - Oct - 2024 8100 GBP
Dubai , UAE 6 - Oct - 2024 10 - Oct - 2024 4987.5 GBP
Paris , France 6 - Oct - 2024 10 - Oct - 2024 6700 GBP
Hong Kong , Hong Kong 6 - Oct - 2024 10 - Oct - 2024 8500 GBP
Istanbul , Turkey 13 - Oct - 2024 17 - Oct - 2024 4700 GBP
Bali , Indonesia 13 - Oct - 2024 17 - Oct - 2024 8100 GBP
Singapore , Singapore 13 - Oct - 2024 17 - Oct - 2024 7500 GBP
Washington , United States 13 - Oct - 2024 17 - Oct - 2024 11000 GBP
Dubai , UAE 20 - Oct - 2024 24 - Oct - 2024 4987.5 GBP
Paris , France 20 - Oct - 2024 24 - Oct - 2024 6700 GBP
Hong Kong , Hong Kong 20 - Oct - 2024 24 - Oct - 2024 8500 GBP
Milan , Italy 27 - Oct - 2024 31 - Oct - 2024 6950 GBP
Tokyo , Japan 6 - Oct - 2024 10 - Oct - 2024 9750 GBP
Tokyo , Japan 20 - Oct - 2024 24 - Oct - 2024 9750 GBP
London , UK 17 - Nov - 2024 21 - Nov - 2024 4950 GBP
Madrid , Spain 17 - Nov - 2024 21 - Nov - 2024 6950 GBP
Munich , Germany 17 - Nov - 2024 21 - Nov - 2024 7900 GBP
Berlin , Germany 17 - Nov - 2024 21 - Nov - 2024 7900 GBP
New York , United States 17 - Nov - 2024 21 - Nov - 2024 10900 GBP
Amsterdam , Netherlands 17 - Nov - 2024 21 - Nov - 2024 8100 GBP
Istanbul , Turkey 24 - Nov - 2024 28 - Nov - 2024 4700 GBP
Bali , Indonesia 24 - Nov - 2024 28 - Nov - 2024 8100 GBP
Singapore , Singapore 24 - Nov - 2024 28 - Nov - 2024 7500 GBP
Washington , United States 24 - Nov - 2024 28 - Nov - 2024 11000 GBP
Kuala Lumpur , Malaysia 3 - Nov - 2024 7 - Nov - 2024 4750 GBP
Rome , Italy 3 - Nov - 2024 7 - Nov - 2024 7300 GBP
Barcelona , Spain 3 - Nov - 2024 7 - Nov - 2024 6950 GBP
Zurich , Switzerland 3 - Nov - 2024 7 - Nov - 2024 7950 GBP
Dubai , UAE 10 - Nov - 2024 14 - Nov - 2024 4987.5 GBP
Paris , France 10 - Nov - 2024 14 - Nov - 2024 6700 GBP
Hong Kong , Hong Kong 10 - Nov - 2024 14 - Nov - 2024 8500 GBP
London , UK 24 - Nov - 2024 28 - Nov - 2024 4950 GBP
Madrid , Spain 24 - Nov - 2024 28 - Nov - 2024 6950 GBP
Munich , Germany 24 - Nov - 2024 28 - Nov - 2024 7900 GBP
Berlin , Germany 24 - Nov - 2024 28 - Nov - 2024 7900 GBP
New York , United States 24 - Nov - 2024 28 - Nov - 2024 10900 GBP
Amsterdam , Netherlands 24 - Nov - 2024 28 - Nov - 2024 8100 GBP
Milan , Italy 17 - Nov - 2024 21 - Nov - 2024 6950 GBP
Tokyo , Japan 10 - Nov - 2024 14 - Nov - 2024 9750 GBP
Milan , Italy 24 - Nov - 2024 28 - Nov - 2024 6950 GBP
Kuala Lumpur , Malaysia 15 - Dec - 2024 19 - Dec - 2024 4750 GBP
Rome , Italy 15 - Dec - 2024 19 - Dec - 2024 7300 GBP
Barcelona , Spain 15 - Dec - 2024 19 - Dec - 2024 6950 GBP
Zurich , Switzerland 15 - Dec - 2024 19 - Dec - 2024 7950 GBP
London , UK 22 - Dec - 2024 26 - Dec - 2024 4950 GBP
Madrid , Spain 22 - Dec - 2024 26 - Dec - 2024 6950 GBP
Munich , Germany 22 - Dec - 2024 26 - Dec - 2024 7900 GBP
Berlin , Germany 22 - Dec - 2024 26 - Dec - 2024 7900 GBP
New York , United States 22 - Dec - 2024 26 - Dec - 2024 10900 GBP
Amsterdam , Netherlands 22 - Dec - 2024 26 - Dec - 2024 8100 GBP
Dubai , UAE 8 - Dec - 2024 12 - Dec - 2024 4987.5 GBP
Paris , France 8 - Dec - 2024 12 - Dec - 2024 6700 GBP
Hong Kong , Hong Kong 8 - Dec - 2024 12 - Dec - 2024 8500 GBP
Istanbul , Turkey 1 - Dec - 2024 5 - Dec - 2024 4700 GBP
Bali , Indonesia 1 - Dec - 2024 5 - Dec - 2024 8100 GBP
Singapore , Singapore 1 - Dec - 2024 5 - Dec - 2024 7500 GBP
Washington , United States 1 - Dec - 2024 5 - Dec - 2024 11000 GBP
Dubai , UAE 15 - Dec - 2024 19 - Dec - 2024 4987.5 GBP
Paris , France 15 - Dec - 2024 19 - Dec - 2024 6700 GBP
Hong Kong , Hong Kong 15 - Dec - 2024 19 - Dec - 2024 8500 GBP
Milan , Italy 22 - Dec - 2024 26 - Dec - 2024 6950 GBP
Tokyo , Japan 8 - Dec - 2024 12 - Dec - 2024 9750 GBP
Tokyo , Japan 15 - Dec - 2024 19 - Dec - 2024 9750 GBP

Course Syllabus

Introduction

This program is designed for:

Individuals, managers, supervisors and all those who are engaged in TQM implementation and improving organizational performance.

Objectives

  • Describe the importance of quality models.
  • Identify various quality concepts.
  • Compare various TQM philosophies.
  • Apply TQM improvement tools to enhance customer satisfaction and improve processes within their organization.
  • Discuss widely-used improvement methodologies.

Content

Introduction to Total Quality Management (TQM) Concepts

  • Definition of Quality and Quality Models
  • History of Quality
  • What is TQM?
  • The Relationship Between ISO 9000 and TQM
  • Benefits of Implementing a Quality Model
  • The Cost ofPoor Quality
  • The Gurus Comparsion (Deming, Crosby, Juran, Etc.)
  • National Quality Award:
    • The Malcolm Baldrige National Quality Award
    • EFQM, Dubai Quality Award and HH Sheikh Khalifa Excellence Award
  • Selecting the Right Model for Your Organization
  • The Quality Maturity Ladder

The Success Elements of TQM

  • Customer-Driven Quality
  • Plan-Do-Check-Act Model (PDCA)
  • Eight Step Problem-Solving Methodology
  • Process Thinking
  • Eliminating the Non-Value Added
  • Management by Facts and Data
  • Continual Improvement and Kaizen
  • Enhanced Employee Participation and Decision-Making through Idea Generating Systems
  • Employee Reward and Recognition

Improvement Tools and Methodologies

  • What Is a Quality Tool?
  • The Seven Quality Control Tools.
  • Cause-and-Effect Diagram, Check Sheet, Control Charts, Histogram, Pareto Chart, Scatter Diagram, Stratification
  • Brainstorming
  • Tree Diagrams: How-How and Why-Why Diagrams
  • Force Field Analysis
  • Affinity Diagrams
  • Process Mapping: “The Turtleâ€Â
  • Poka Yoke
  • Lean Thinking
  • Visual Management and5S Program
  • Six Sigma

Benchmarking as a Tool to Improve Quality and Business Processes

  • What is Benchmarking? Why Benchmark?
  • Levels of Benchmarking

Elements of a Continuous Improvement Process

  • The Eight Steps to Achieve Improvement
  • Critical Success Factors and Common Failure Factors in TQM

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