Total Quality Management - Tool Box for Continual Improvement Course

Master Total Quality Management for continual improvement. Enroll in this course to develop TQM skills and drive excellence in your organization. BMC Training offers Total Quality Management - Tool Box for Continual Improvement Course in Quality and Productivity Courses.

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  • 221 Training Sessions
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London , UK 17 - Mar - 2024 21 - Mar - 2024
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London , UK 16 - Jun - 2024 20 - Jun - 2024
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Kuala Lumpur , Malaysia 20 - Oct - 2024 24 - Oct - 2024
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London , UK 27 - Oct - 2024 31 - Oct - 2024
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Dubai , UAE 6 - Oct - 2024 10 - Oct - 2024
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Istanbul , Turkey 13 - Oct - 2024 17 - Oct - 2024
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Dubai , UAE 20 - Oct - 2024 24 - Oct - 2024
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Rome , Italy 20 - Oct - 2024 24 - Oct - 2024
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Barcelona , Spain 20 - Oct - 2024 24 - Oct - 2024
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Madrid , Spain 27 - Oct - 2024 31 - Oct - 2024
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Munich , Germany 27 - Oct - 2024 31 - Oct - 2024
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Berlin , Germany 27 - Oct - 2024 31 - Oct - 2024
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New York , United States 27 - Oct - 2024 31 - Oct - 2024
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Amsterdam , Netherlands 27 - Oct - 2024 31 - Oct - 2024
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Istanbul , Turkey 24 - Nov - 2024 28 - Nov - 2024
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Kuala Lumpur , Malaysia 3 - Nov - 2024 7 - Nov - 2024
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Dubai , UAE 10 - Nov - 2024 14 - Nov - 2024
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London , UK 24 - Nov - 2024 28 - Nov - 2024
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Madrid , Spain 17 - Nov - 2024 21 - Nov - 2024
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New York , United States 17 - Nov - 2024 21 - Nov - 2024
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Zurich , Switzerland 3 - Nov - 2024 7 - Nov - 2024
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Paris , France 10 - Nov - 2024 14 - Nov - 2024
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Madrid , Spain 24 - Nov - 2024 28 - Nov - 2024
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Berlin , Germany 24 - Nov - 2024 28 - Nov - 2024
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London , UK 22 - Dec - 2024 26 - Dec - 2024
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Dubai , UAE 8 - Dec - 2024 12 - Dec - 2024
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Dubai , UAE 15 - Dec - 2024 19 - Dec - 2024
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Rome , Italy 15 - Dec - 2024 19 - Dec - 2024
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Course Syllabus

Introduction

This program is designed for:

Individuals, managers, supervisors and all those who are engaged in TQM implementation and improving organizational performance.

Objectives

  • Describe the importance of quality models.
  • Identify various quality concepts.
  • Compare various TQM philosophies.
  • Apply TQM improvement tools to enhance customer satisfaction and improve processes within their organization.
  • Discuss widely-used improvement methodologies.

Content

Introduction to Total Quality Management (TQM) Concepts

  • Definition of Quality and Quality Models
  • History of Quality
  • What is TQM?
  • The Relationship Between ISO 9000 and TQM
  • Benefits of Implementing a Quality Model
  • The Cost ofPoor Quality
  • The Gurus Comparsion (Deming, Crosby, Juran, Etc.)
  • National Quality Award:
    • The Malcolm Baldrige National Quality Award
    • EFQM, Dubai Quality Award and HH Sheikh Khalifa Excellence Award
  • Selecting the Right Model for Your Organization
  • The Quality Maturity Ladder

The Success Elements of TQM

  • Customer-Driven Quality
  • Plan-Do-Check-Act Model (PDCA)
  • Eight Step Problem-Solving Methodology
  • Process Thinking
  • Eliminating the Non-Value Added
  • Management by Facts and Data
  • Continual Improvement and Kaizen
  • Enhanced Employee Participation and Decision-Making through Idea Generating Systems
  • Employee Reward and Recognition

Improvement Tools and Methodologies

  • What Is a Quality Tool?
  • The Seven Quality Control Tools.
  • Cause-and-Effect Diagram, Check Sheet, Control Charts, Histogram, Pareto Chart, Scatter Diagram, Stratification
  • Brainstorming
  • Tree Diagrams: How-How and Why-Why Diagrams
  • Force Field Analysis
  • Affinity Diagrams
  • Process Mapping: “The Turtleâ€Â
  • Poka Yoke
  • Lean Thinking
  • Visual Management and5S Program
  • Six Sigma

Benchmarking as a Tool to Improve Quality and Business Processes

  • What is Benchmarking? Why Benchmark?
  • Levels of Benchmarking

Elements of a Continuous Improvement Process

  • The Eight Steps to Achieve Improvement
  • Critical Success Factors and Common Failure Factors in TQM

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