/  Advanced Employee Relations Training

Advanced Employee Relations Training

BMC Training provides a training course in Advanced Employee Relations in Human Resource Management

Course Title
Venue
Start Date
End Date
  • London
    28 - 10 - 2018
    1 - 11 - 2018
  • Dubai
    14 - 10 - 2018
    18 - 10 - 2018
  • Paris
    28 - 10 - 2018
    1 - 11 - 2018
  • Kuala Lumpur
    11 - 11 - 2018
    15 - 11 - 2018
  • Istanbul
    18 - 11 - 2018
    22 - 11 - 2018
  • Bali
    11 - 11 - 2018
    15 - 11 - 2018
  • London
    23 - 12 - 2018
    27 - 12 - 2018
  • Dubai
    2 - 12 - 2018
    6 - 12 - 2018
  • Paris
    23 - 12 - 2018
    27 - 12 - 2018
  • Kuala Lumpur
    6 - 1 - 2019
    10 - 1 - 2019
  • Istanbul
    27 - 1 - 2019
    31 - 1 - 2019
  • Bali
    6 - 1 - 2019
    10 - 1 - 2019
  • London
    17 - 2 - 2019
    21 - 2 - 2019
  • Dubai
    10 - 2 - 2019
    14 - 2 - 2019
  • Paris
    17 - 2 - 2019
    21 - 2 - 2019
  • Kuala Lumpur
    3 - 3 - 2019
    7 - 3 - 2019
  • Istanbul
    17 - 3 - 2019
    21 - 3 - 2019
  • Bali
    3 - 3 - 2019
    7 - 3 - 2019
  • London
    7 - 4 - 2019
    11 - 4 - 2019
  • Dubai
    7 - 4 - 2019
    11 - 4 - 2019
  • Paris
    7 - 4 - 2019
    11 - 4 - 2019
  • Kuala Lumpur
    19 - 5 - 2019
    23 - 5 - 2019
  • Istanbul
    12 - 5 - 2019
    16 - 5 - 2019
  • Bali
    19 - 5 - 2019
    23 - 5 - 2019
  • London
    16 - 6 - 2019
    20 - 6 - 2019
  • Dubai
    23 - 6 - 2019
    27 - 6 - 2019
  • Paris
    16 - 6 - 2019
    20 - 6 - 2019
  • Kuala Lumpur
    14 - 7 - 2019
    18 - 7 - 2019
  • Istanbul
    7 - 7 - 2019
    11 - 7 - 2019
  • Bali
    14 - 7 - 2019
    18 - 7 - 2019
  • London
    11 - 8 - 2019
    15 - 8 - 2019
  • Dubai
    18 - 8 - 2019
    22 - 8 - 2019
  • Paris
    11 - 8 - 2019
    15 - 8 - 2019
  • Kuala Lumpur
    22 - 9 - 2019
    26 - 9 - 2019
  • Istanbul
    22 - 9 - 2019
    26 - 9 - 2019
  • Bali
    22 - 9 - 2019
    26 - 9 - 2019

Introduction

Senior employees in Employee Relations- Human Resources or Personnel and Administration who are directly or indirectly responsible for supporting employees while protecting the organization.

Objectives

  • Define Employee Relations from a legal perspective and link it with the labor law.
  • Use the legal and ethical approach in dealing with personal issues of employees.
  • Conduct reliable opinion surveys aimed at assessing organizational health.
  • Provide tangible support to other HR functions in establishing and implementing a fair performance management culture.
  • Implement a recognition system aimed at enhancing employee retention.
  • List the main steps in dispute resolutions and use them to protect both employees and the organization.
  • Establish a code of conduct and compliance culture in the organization.

Contents

Day One

Understanding Employee Relations (ER)

  • The Importance of Knowing the Labor Law
  • The Labor Law Definition of Employee Relations
  • Employee Rights and Responsibilities
  • Accountabilities for Employers and Organizations
  • The Importance of Balancing Rights of Both Parties

?Day Two

Managing Personal Issues

  • The Definition of a Personal Issue
  • Deciding on Counseling Tactics
  • The Importance of Drawing the Line between Coaching and Counseling
  • Approaches to Counseling
  • Providing Counsel without Harming Organizational Interests and Accountabilities
  • When to Avoid or Refuse Providing Counsel
  • The Responsibilities of ER Counselors

?Day Three

Employee Surveys

  • The Difference between Opinion and Morale Surveys
  • Approaches to Measuring Morale Surveys
  • The Use of Subjective and Objective Data
  • The Main Key Performance Indicators in Morale Surveys
  • Establishing an Employee Morale Index

Performance Management (PM)

  • The Role of ER in Managing Performance
  • The Components of a Fair Performance Management System
  • Measuring the Tangibles: How to Use Goals and Targets in a PM System
  • Measuring the Intangibles: The Role of Competencies and Values in Measuring Performance

?Day Four

Employee Recognition

  • The Essentials of a Recognition Program
  • Tangible and Intangible Rewards
  • Linking Performance with Pay: The Role of ER
  • Dealing with Underperformers

Dispute Resolution

  • The Definition of a Dispute
  • Differences between Disputes - Conflicts and Differences of Opinion
  • What the Labor Law Says about Disputes
  • The Policy and Procedure for Dispute Resolution
  • The Main Steps in Resolving Disputes
  • Escalating Disputes: What to Do When Disputes Are Irreconcilable

?Day Five

Employee Grievances

  • The definition of a grievance
  • Grievances versus complaints versus whining
  • The grievance handling procedures: recommended steps
  • Grievance rate and grievance resolution rate
  • The main KPIs for measuring your grievance resolution ratio

Codes of Conduct and Compliance

  • The Definition of a Code of Conduct
  • The Role of ER in Establishing Codes of Conduct
  • The Main Sections in a Code of Conduct Manual
  • Compliance Issues: The Role of ER

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