Certified Training Officer Course

Course Objectives

By the end of the course, participants will be able to:

• Describe the key roles and responsibilities of training departments
• Develop a training department mission statement with key result areas and key performance indicators
• Establish a comprehensive training strategy which includes training policies, procedures, and training plans
• List important steps for developing and administering training budgets
• Identify methods for evaluating the training function
• Conduct a cost benefit analysis for training activities
• Prepare business requirements for a Learning Management System (LMS) and list the necessary system selection steps

The Outlines

Managing a Training Department

• Defining management
• Key management functions
• Personal assessment and development plan
• Role of the training department in an organization
• Conducting a 'PESTLE' and 'SWOT' analysis
• Devising a training strategy
• Training department mission statement
• Identifying key result areas
• Training department key performance indicators
• Marketing the training function within your organization
• Training and development roles
• Structure of a training department

Mapping Training Policies, Procedures and Training Plans

• Importance of training policies
• A look at common training policies
• Drafting training policies
• Components of a training plan
• Partnering with training providers

Establishing a Training Budget

• Whose responsibility is it?
• Budget types and techniques
• Measurement, metrics and budget data
• Eight steps to creating your budget
• Tips for defending your budget
• Examples of training budgets

Evaluating the Training Function

• Reasons for evaluating the training function
• Key performance indicators
• Deciding on indicators
• Monitoring and reporting
• Measuring employees' satisfaction of the training function
• Evaluation methods 
• Developing the training function's satisfaction survey
• Evaluating transfer of behavior
• Conducting a cost/benefit analysis
• Reporting return on investment
• Presenting your findings

Selecting and Implementing an LMS

• Purpose and importance of LMS
• Existing types and technology
• Common features
• Business requirements
• Defining the selection process