/  Process Management - Mapping and Improvement Training

Process Management - Mapping and Improvement Training

BMC Training provides a training course in Process Management - Mapping and Improvement in Quality and Productivity

Course Title
Venue
Start Date
End Date
  • Istanbul
    2 - 10 - 2022
    6 - 10 - 2022
  • Dubai
    9 - 10 - 2022
    13 - 10 - 2022
  • Paris
    9 - 10 - 2022
    13 - 10 - 2022
  • London
    9 - 10 - 2022
    13 - 10 - 2022
  • Kuala Lumpur
    16 - 10 - 2022
    20 - 10 - 2022
  • London
    23 - 10 - 2022
    27 - 10 - 2022
  • London
    6 - 11 - 2022
    10 - 11 - 2022
  • Dubai
    13 - 11 - 2022
    17 - 11 - 2022
  • Paris
    13 - 11 - 2022
    17 - 11 - 2022
  • Kuala Lumpur
    20 - 11 - 2022
    24 - 11 - 2022
  • Kuala Lumpur
    27 - 11 - 2022
    1 - 12 - 2022
  • London
    27 - 11 - 2022
    1 - 12 - 2022
  • Dubai
    4 - 12 - 2022
    8 - 12 - 2022
  • Paris
    4 - 12 - 2022
    8 - 12 - 2022
  • London
    4 - 12 - 2022
    8 - 12 - 2022
  • Istanbul
    11 - 12 - 2022
    15 - 12 - 2022
  • Kuala Lumpur
    18 - 12 - 2022
    22 - 12 - 2022
  • London
    25 - 12 - 2022
    29 - 12 - 2022
  • Dubai
    1 - 1 - 2023
    5 - 1 - 2023
  • Paris
    1 - 1 - 2023
    5 - 1 - 2023
  • London
    8 - 1 - 2023
    12 - 1 - 2023
  • Kuala Lumpur
    15 - 1 - 2023
    19 - 1 - 2023
  • London
    15 - 1 - 2023
    19 - 1 - 2023
  • Kuala Lumpur
    22 - 1 - 2023
    26 - 1 - 2023
  • Dubai
    5 - 2 - 2023
    9 - 2 - 2023
  • Paris
    5 - 2 - 2023
    9 - 2 - 2023
  • London
    5 - 2 - 2023
    9 - 2 - 2023
  • Istanbul
    12 - 2 - 2023
    16 - 2 - 2023
  • London
    19 - 2 - 2023
    23 - 2 - 2023
  • Kuala Lumpur
    26 - 2 - 2023
    2 - 3 - 2023
  • London
    5 - 3 - 2023
    9 - 3 - 2023
  • Kuala Lumpur
    12 - 3 - 2023
    16 - 3 - 2023
  • London
    12 - 3 - 2023
    16 - 3 - 2023
  • Kuala Lumpur
    19 - 3 - 2023
    23 - 3 - 2023
  • Dubai
    26 - 3 - 2023
    30 - 3 - 2023
  • Paris
    26 - 3 - 2023
    30 - 3 - 2023
  • London
    2 - 4 - 2023
    6 - 4 - 2023
  • Istanbul
    9 - 4 - 2023
    13 - 4 - 2023
  • Dubai
    16 - 4 - 2023
    20 - 4 - 2023
  • Paris
    16 - 4 - 2023
    20 - 4 - 2023
  • London
    16 - 4 - 2023
    20 - 4 - 2023
  • Kuala Lumpur
    23 - 4 - 2023
    27 - 4 - 2023
  • Kuala Lumpur
    7 - 5 - 2023
    11 - 5 - 2023
  • London
    7 - 5 - 2023
    11 - 5 - 2023
  • Kuala Lumpur
    14 - 5 - 2023
    18 - 5 - 2023
  • London
    21 - 5 - 2023
    25 - 5 - 2023
  • Dubai
    28 - 5 - 2023
    1 - 6 - 2023
  • Paris
    28 - 5 - 2023
    1 - 6 - 2023
  • Dubai
    4 - 6 - 2023
    8 - 6 - 2023
  • Paris
    4 - 6 - 2023
    8 - 6 - 2023
  • London
    4 - 6 - 2023
    8 - 6 - 2023
  • Kuala Lumpur
    11 - 6 - 2023
    15 - 6 - 2023
  • London
    18 - 6 - 2023
    22 - 6 - 2023
  • Istanbul
    25 - 6 - 2023
    29 - 6 - 2023
  • Kuala Lumpur
    2 - 7 - 2023
    6 - 7 - 2023
  • Kuala Lumpur
    9 - 7 - 2023
    13 - 7 - 2023
  • London
    9 - 7 - 2023
    13 - 7 - 2023
  • Kuala Lumpur
    16 - 7 - 2023
    20 - 7 - 2023
  • London
    16 - 7 - 2023
    20 - 7 - 2023
  • Dubai
    23 - 7 - 2023
    27 - 7 - 2023
  • Paris
    23 - 7 - 2023
    27 - 7 - 2023
  • Kuala Lumpur
    6 - 8 - 2023
    10 - 8 - 2023
  • London
    13 - 8 - 2023
    17 - 8 - 2023

Introduction

Who should attend:

Individuals involved in improvement projects, processes identification, work design, productivity improvement or quality auditing initiatives.   

Objectives

  • Define process definitions and importance  of processes in their organization.
  • Examine elements of a business process.
  • Develop process maps and measure performance.
  • Apply process assessments for core, support and linkage processes.
  • Analyze, simplify and improve processes.

Content

Process Definitions and Elements

  • Process Definition
  • Process Approach to Improvement
  • Advantages of Process Mapping
  • Elements of a Process
  • Benefits of Process Maps
  • Attributes of a Process Map:
    • Who Is the Customer?
    • What Is Critical to their Satisfaction?
    • Where Can we Obtain Process Performance Data?
    • How Well Do our Processes Satisfy their Needs?
    • What Is our Business Value Chain?
    • What Is Process Efficiency and Effectiveness?
    • Stakeholders Analysis

Understanding Process Approach as per International Quality Standards

  • Understanding  Process Approach
  • Process Characteristics
  • The Plan-Do-Check-Act (PDCA) Approach
  • Opportunities  in Terms of Reducing Cycle Time, Defects and
  • Non Value-Added

Process Assessments Approaches

  • Key Terms
  • Mapping  Process
  • Types of Mapping Tools
    • Simple Flow Charting
    • Geo Graphs, Spaghetti/Workflow Diagrams
    • Swim Lane (Deployment) Flowcharts
    • Supplier-Input-Process-Output-Customer Charts (SIPOC- Six Sigma Projects)
    • Value-Added/Non-Value Added Analysis
    • Value Stream Maps
    • Cycle Time Map
  • Process Hierarchy
  • Process Maps Symbols
  • IDEFO Process Map
    • Non Value-Added Analysis
  • Lean Thinking to Reduce Waste in Processes
  • The Eight Types of Waste Found in Processes
  • 5S – A Framework to Organize and Maintain your Workplace
  • Failure Mode and Effects Analysis (FMEA)

AProcess Analysis and Improvement

  • Customer Oriented Processes
  • Support Oriented Processes
  • Management Processes
  • Diagnosis of a Process
  • Analyzing and Improving a Process
  • Turtle Diagram
  • Using Process Maps to Identify Root Causes
  • 12 Cornerstone Tools to Process Streamlining
  • Problem-Solving Techniques
  • Process Auditing as a Tool for Continuous Improvement
  • Process Mapping in Six Sigma Projects

Process Measurement and Benchmarking

  • Why Measure?
  • Setting Targets
  • Process KPIs
  • Benchmarking and the Balanced Scorecard

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