/  Process Management - Mapping and Improvement Training

Process Management - Mapping and Improvement Training

BMC Training provides a training course in Process Management - Mapping and Improvement in Quality and Productivity

Course Title
Venue
Start Date
End Date
  • London
    14 - 10 - 2018
    18 - 10 - 2018
  • Dubai
    28 - 10 - 2018
    1 - 11 - 2018
  • Paris
    14 - 10 - 2018
    18 - 10 - 2018
  • Kuala Lumpur
    25 - 11 - 2018
    29 - 11 - 2018
  • Istanbul
    4 - 11 - 2018
    8 - 11 - 2018
  • Muscat
    25 - 11 - 2018
    29 - 11 - 2018
  • Istanbul
    11 - 11 - 2018
    15 - 11 - 2018
  • London
    9 - 12 - 2018
    13 - 12 - 2018
  • Dubai
    16 - 12 - 2018
    20 - 12 - 2018
  • Paris
    9 - 12 - 2018
    13 - 12 - 2018
  • Kuala Lumpur
    20 - 1 - 2019
    24 - 1 - 2019
  • Istanbul
    13 - 1 - 2019
    17 - 1 - 2019
  • Muscat
    20 - 1 - 2019
    24 - 1 - 2019
  • London
    3 - 2 - 2019
    7 - 2 - 2019
  • Dubai
    24 - 2 - 2019
    28 - 2 - 2019
  • Paris
    3 - 2 - 2019
    7 - 2 - 2019
  • Kuala Lumpur
    17 - 3 - 2019
    21 - 3 - 2019
  • Istanbul
    3 - 3 - 2019
    7 - 3 - 2019
  • Muscat
    17 - 3 - 2019
    21 - 3 - 2019
  • London
    21 - 4 - 2019
    25 - 4 - 2019
  • Dubai
    21 - 4 - 2019
    25 - 4 - 2019
  • Paris
    21 - 4 - 2019
    25 - 4 - 2019
  • Kuala Lumpur
    5 - 5 - 2019
    9 - 5 - 2019
  • Istanbul
    26 - 5 - 2019
    30 - 5 - 2019
  • Muscat
    5 - 5 - 2019
    9 - 5 - 2019
  • London
    2 - 6 - 2019
    6 - 6 - 2019
  • Dubai
    9 - 6 - 2019
    13 - 6 - 2019
  • Paris
    2 - 6 - 2019
    6 - 6 - 2019
  • Kuala Lumpur
    28 - 7 - 2019
    1 - 8 - 2019
  • Istanbul
    21 - 7 - 2019
    25 - 7 - 2019
  • Muscat
    28 - 7 - 2019
    1 - 8 - 2019
  • London
    25 - 8 - 2019
    29 - 8 - 2019
  • Dubai
    4 - 8 - 2019
    8 - 8 - 2019
  • Paris
    25 - 8 - 2019
    29 - 8 - 2019
  • Kuala Lumpur
    8 - 9 - 2019
    12 - 9 - 2019
  • Istanbul
    8 - 9 - 2019
    12 - 9 - 2019
  • Muscat
    8 - 9 - 2019
    12 - 9 - 2019

Introduction

Who should attend:

Individuals involved in improvement projects, processes identification, work design, productivity improvement or quality auditing initiatives.   

Objectives

  • Define process definitions and importance  of processes in their organization.
  • Examine elements of a business process.
  • Develop process maps and measure performance.
  • Apply process assessments for core, support and linkage processes.
  • Analyze, simplify and improve processes.

Content

Process Definitions and Elements

  • Process Definition
  • Process Approach to Improvement
  • Advantages of Process Mapping
  • Elements of a Process
  • Benefits of Process Maps
  • Attributes of a Process Map:
    • Who Is the Customer?
    • What Is Critical to their Satisfaction?
    • Where Can we Obtain Process Performance Data?
    • How Well Do our Processes Satisfy their Needs?
    • What Is our Business Value Chain?
    • What Is Process Efficiency and Effectiveness?
    • Stakeholders Analysis

Understanding Process Approach as per International Quality Standards

  • Understanding  Process Approach
  • Process Characteristics
  • The Plan-Do-Check-Act (PDCA) Approach
  • Opportunities  in Terms of Reducing Cycle Time, Defects and
  • Non Value-Added

Process Assessments Approaches

  • Key Terms
  • Mapping  Process
  • Types of Mapping Tools
    • Simple Flow Charting
    • Geo Graphs, Spaghetti/Workflow Diagrams
    • Swim Lane (Deployment) Flowcharts
    • Supplier-Input-Process-Output-Customer Charts (SIPOC- Six Sigma Projects)
    • Value-Added/Non-Value Added Analysis
    • Value Stream Maps
    • Cycle Time Map
  • Process Hierarchy
  • Process Maps Symbols
  • IDEFO Process Map
    • Non Value-Added Analysis
  • Lean Thinking to Reduce Waste in Processes
  • The Eight Types of Waste Found in Processes
  • 5S – A Framework to Organize and Maintain your Workplace
  • Failure Mode and Effects Analysis (FMEA)

AProcess Analysis and Improvement

  • Customer Oriented Processes
  • Support Oriented Processes
  • Management Processes
  • Diagnosis of a Process
  • Analyzing and Improving a Process
  • Turtle Diagram
  • Using Process Maps to Identify Root Causes
  • 12 Cornerstone Tools to Process Streamlining
  • Problem-Solving Techniques
  • Process Auditing as a Tool for Continuous Improvement
  • Process Mapping in Six Sigma Projects

Process Measurement and Benchmarking

  • Why Measure?
  • Setting Targets
  • Process KPIs
  • Benchmarking and the Balanced Scorecard

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