/  Human Resources KPIs - Benchmarking HR Performance Training

Human Resources KPIs - Benchmarking HR Performance Training

BMC Training provides a training course in Human Resources KPIs - Benchmarking HR Performance in Human Resource Management

Course Title
Venue
Start Date
End Date
  • Kuala Lumpur
    27 - 1 - 2019
    31 - 1 - 2019
  • Rome
    27 - 1 - 2019
    31 - 1 - 2019
  • Barcelona
    27 - 1 - 2019
    31 - 1 - 2019
  • Zurich
    27 - 1 - 2019
    31 - 1 - 2019
  • Kuala Lumpur
    20 - 1 - 2019
    24 - 1 - 2019
  • Rome
    20 - 1 - 2019
    24 - 1 - 2019
  • Barcelona
    20 - 1 - 2019
    24 - 1 - 2019
  • Zurich
    20 - 1 - 2019
    24 - 1 - 2019
  • London
    13 - 1 - 2019
    17 - 1 - 2019
  • Madrid
    13 - 1 - 2019
    17 - 1 - 2019
  • Munich
    13 - 1 - 2019
    17 - 1 - 2019
  • Berlin
    13 - 1 - 2019
    17 - 1 - 2019
  • Dubai
    6 - 1 - 2019
    10 - 1 - 2019
  • Paris
    6 - 1 - 2019
    10 - 1 - 2019
  • Hong Kong
    6 - 1 - 2019
    10 - 1 - 2019
  • London
    20 - 1 - 2019
    24 - 1 - 2019
  • Madrid
    20 - 1 - 2019
    24 - 1 - 2019
  • Munich
    20 - 1 - 2019
    24 - 1 - 2019
  • Berlin
    20 - 1 - 2019
    24 - 1 - 2019
  • Kuala Lumpur
    24 - 2 - 2019
    28 - 2 - 2019
  • Rome
    24 - 2 - 2019
    28 - 2 - 2019
  • Barcelona
    24 - 2 - 2019
    28 - 2 - 2019
  • Zurich
    24 - 2 - 2019
    28 - 2 - 2019
  • London
    17 - 2 - 2019
    21 - 2 - 2019
  • Madrid
    17 - 2 - 2019
    21 - 2 - 2019
  • Munich
    17 - 2 - 2019
    21 - 2 - 2019
  • Berlin
    17 - 2 - 2019
    21 - 2 - 2019
  • Istanbul
    10 - 2 - 2019
    14 - 2 - 2019
  • Bali
    10 - 2 - 2019
    14 - 2 - 2019
  • Singapore
    10 - 2 - 2019
    14 - 2 - 2019
  • Dubai
    3 - 2 - 2019
    7 - 2 - 2019
  • Paris
    3 - 2 - 2019
    7 - 2 - 2019
  • Hong Kong
    3 - 2 - 2019
    7 - 2 - 2019
  • Kuala Lumpur
    17 - 3 - 2019
    21 - 3 - 2019
  • Rome
    17 - 3 - 2019
    21 - 3 - 2019
  • Barcelona
    17 - 3 - 2019
    21 - 3 - 2019
  • Zurich
    17 - 3 - 2019
    21 - 3 - 2019
  • Kuala Lumpur
    10 - 3 - 2019
    14 - 3 - 2019
  • Rome
    10 - 3 - 2019
    14 - 3 - 2019
  • Barcelona
    10 - 3 - 2019
    14 - 3 - 2019
  • Zurich
    10 - 3 - 2019
    14 - 3 - 2019
  • London
    3 - 3 - 2019
    7 - 3 - 2019
  • Madrid
    3 - 3 - 2019
    7 - 3 - 2019
  • Munich
    3 - 3 - 2019
    7 - 3 - 2019
  • Berlin
    3 - 3 - 2019
    7 - 3 - 2019
  • Dubai
    24 - 3 - 2019
    28 - 3 - 2019
  • Paris
    24 - 3 - 2019
    28 - 3 - 2019
  • Hong Kong
    24 - 3 - 2019
    28 - 3 - 2019
  • London
    10 - 3 - 2019
    14 - 3 - 2019
  • Madrid
    10 - 3 - 2019
    14 - 3 - 2019
  • Munich
    10 - 3 - 2019
    14 - 3 - 2019
  • Berlin
    10 - 3 - 2019
    14 - 3 - 2019
  • Kuala Lumpur
    28 - 4 - 2019
    2 - 5 - 2019
  • Rome
    28 - 4 - 2019
    2 - 5 - 2019
  • Barcelona
    28 - 4 - 2019
    2 - 5 - 2019
  • Zurich
    28 - 4 - 2019
    2 - 5 - 2019
  • London
    7 - 4 - 2019
    11 - 4 - 2019
  • Madrid
    7 - 4 - 2019
    11 - 4 - 2019
  • Munich
    7 - 4 - 2019
    11 - 4 - 2019
  • Berlin
    7 - 4 - 2019
    11 - 4 - 2019
  • Istanbul
    14 - 4 - 2019
    18 - 4 - 2019
  • Bali
    14 - 4 - 2019
    18 - 4 - 2019
  • Singapore
    14 - 4 - 2019
    18 - 4 - 2019
  • Dubai
    21 - 4 - 2019
    25 - 4 - 2019
  • Paris
    21 - 4 - 2019
    25 - 4 - 2019
  • Hong Kong
    21 - 4 - 2019
    25 - 4 - 2019
  • Kuala Lumpur
    12 - 5 - 2019
    16 - 5 - 2019
  • Rome
    12 - 5 - 2019
    16 - 5 - 2019
  • Barcelona
    12 - 5 - 2019
    16 - 5 - 2019
  • Zurich
    12 - 5 - 2019
    16 - 5 - 2019
  • Kuala Lumpur
    5 - 5 - 2019
    9 - 5 - 2019
  • Rome
    5 - 5 - 2019
    9 - 5 - 2019
  • Barcelona
    5 - 5 - 2019
    9 - 5 - 2019
  • Zurich
    5 - 5 - 2019
    9 - 5 - 2019
  • London
    19 - 5 - 2019
    23 - 5 - 2019
  • Madrid
    19 - 5 - 2019
    23 - 5 - 2019
  • Munich
    19 - 5 - 2019
    23 - 5 - 2019
  • Berlin
    19 - 5 - 2019
    23 - 5 - 2019
  • Dubai
    26 - 5 - 2019
    30 - 5 - 2019
  • Paris
    26 - 5 - 2019
    30 - 5 - 2019
  • Hong Kong
    26 - 5 - 2019
    30 - 5 - 2019
  • London
    5 - 5 - 2019
    9 - 5 - 2019
  • Madrid
    5 - 5 - 2019
    9 - 5 - 2019
  • Munich
    5 - 5 - 2019
    9 - 5 - 2019
  • Berlin
    5 - 5 - 2019
    9 - 5 - 2019
  • Kuala Lumpur
    9 - 6 - 2019
    13 - 6 - 2019
  • Rome
    9 - 6 - 2019
    13 - 6 - 2019
  • Barcelona
    9 - 6 - 2019
    13 - 6 - 2019
  • Zurich
    9 - 6 - 2019
    13 - 6 - 2019
  • London
    16 - 6 - 2019
    20 - 6 - 2019
  • Madrid
    16 - 6 - 2019
    20 - 6 - 2019
  • Munich
    16 - 6 - 2019
    20 - 6 - 2019
  • Berlin
    16 - 6 - 2019
    20 - 6 - 2019
  • Istanbul
    23 - 6 - 2019
    27 - 6 - 2019
  • Bali
    23 - 6 - 2019
    27 - 6 - 2019
  • Singapore
    23 - 6 - 2019
    27 - 6 - 2019
  • Dubai
    2 - 6 - 2019
    6 - 6 - 2019
  • Paris
    2 - 6 - 2019
    6 - 6 - 2019
  • Hong Kong
    2 - 6 - 2019
    6 - 6 - 2019
  • Kuala Lumpur
    7 - 7 - 2019
    11 - 7 - 2019
  • Rome
    7 - 7 - 2019
    11 - 7 - 2019
  • Barcelona
    7 - 7 - 2019
    11 - 7 - 2019
  • Zurich
    7 - 7 - 2019
    11 - 7 - 2019
  • Kuala Lumpur
    14 - 7 - 2019
    18 - 7 - 2019
  • Rome
    14 - 7 - 2019
    18 - 7 - 2019
  • Barcelona
    14 - 7 - 2019
    18 - 7 - 2019
  • Zurich
    14 - 7 - 2019
    18 - 7 - 2019
  • Kuala Lumpur
    21 - 7 - 2019
    25 - 7 - 2019
  • Rome
    21 - 7 - 2019
    25 - 7 - 2019
  • Barcelona
    21 - 7 - 2019
    25 - 7 - 2019
  • Zurich
    21 - 7 - 2019
    25 - 7 - 2019
  • Dubai
    28 - 7 - 2019
    1 - 8 - 2019
  • Paris
    28 - 7 - 2019
    1 - 8 - 2019
  • Hong Kong
    28 - 7 - 2019
    1 - 8 - 2019
  • London
    14 - 7 - 2019
    18 - 7 - 2019
  • Madrid
    14 - 7 - 2019
    18 - 7 - 2019
  • Munich
    14 - 7 - 2019
    18 - 7 - 2019
  • Berlin
    14 - 7 - 2019
    18 - 7 - 2019
  • London
    21 - 7 - 2019
    25 - 7 - 2019
  • Madrid
    21 - 7 - 2019
    25 - 7 - 2019
  • Munich
    21 - 7 - 2019
    25 - 7 - 2019
  • Berlin
    21 - 7 - 2019
    25 - 7 - 2019
  • Kuala Lumpur
    4 - 8 - 2019
    8 - 8 - 2019
  • Rome
    4 - 8 - 2019
    8 - 8 - 2019
  • Barcelona
    4 - 8 - 2019
    8 - 8 - 2019
  • Zurich
    4 - 8 - 2019
    8 - 8 - 2019
  • London
    11 - 8 - 2019
    15 - 8 - 2019
  • Madrid
    11 - 8 - 2019
    15 - 8 - 2019
  • Munich
    11 - 8 - 2019
    15 - 8 - 2019
  • Berlin
    11 - 8 - 2019
    15 - 8 - 2019
  • Istanbul
    18 - 8 - 2019
    22 - 8 - 2019
  • Bali
    18 - 8 - 2019
    22 - 8 - 2019
  • Singapore
    18 - 8 - 2019
    22 - 8 - 2019
  • Dubai
    25 - 8 - 2019
    29 - 8 - 2019
  • Paris
    25 - 8 - 2019
    29 - 8 - 2019
  • Hong Kong
    25 - 8 - 2019
    29 - 8 - 2019
  • Kuala Lumpur
    22 - 9 - 2019
    26 - 9 - 2019
  • Rome
    22 - 9 - 2019
    26 - 9 - 2019
  • Barcelona
    22 - 9 - 2019
    26 - 9 - 2019
  • Zurich
    22 - 9 - 2019
    26 - 9 - 2019
  • Kuala Lumpur
    1 - 9 - 2019
    5 - 9 - 2019
  • Rome
    1 - 9 - 2019
    5 - 9 - 2019
  • Barcelona
    1 - 9 - 2019
    5 - 9 - 2019
  • Zurich
    1 - 9 - 2019
    5 - 9 - 2019
  • London
    8 - 9 - 2019
    12 - 9 - 2019
  • Madrid
    8 - 9 - 2019
    12 - 9 - 2019
  • Munich
    8 - 9 - 2019
    12 - 9 - 2019
  • Berlin
    8 - 9 - 2019
    12 - 9 - 2019
  • Dubai
    15 - 9 - 2019
    19 - 9 - 2019
  • Paris
    15 - 9 - 2019
    19 - 9 - 2019
  • Hong Kong
    15 - 9 - 2019
    19 - 9 - 2019
  • London
    1 - 9 - 2019
    5 - 9 - 2019
  • Madrid
    1 - 9 - 2019
    5 - 9 - 2019
  • Munich
    1 - 9 - 2019
    5 - 9 - 2019
  • Berlin
    1 - 9 - 2019
    5 - 9 - 2019
  • Kuala Lumpur
    20 - 10 - 2019
    24 - 10 - 2019
  • Rome
    20 - 10 - 2019
    24 - 10 - 2019
  • Barcelona
    20 - 10 - 2019
    24 - 10 - 2019
  • Zurich
    20 - 10 - 2019
    24 - 10 - 2019
  • London
    27 - 10 - 2019
    31 - 10 - 2019
  • Madrid
    27 - 10 - 2019
    31 - 10 - 2019
  • Munich
    27 - 10 - 2019
    31 - 10 - 2019
  • Berlin
    27 - 10 - 2019
    31 - 10 - 2019
  • Istanbul
    6 - 10 - 2019
    10 - 10 - 2019
  • Bali
    6 - 10 - 2019
    10 - 10 - 2019
  • Singapore
    6 - 10 - 2019
    10 - 10 - 2019
  • Dubai
    13 - 10 - 2019
    17 - 10 - 2019
  • Paris
    13 - 10 - 2019
    17 - 10 - 2019
  • Hong Kong
    13 - 10 - 2019
    17 - 10 - 2019
  • Kuala Lumpur
    17 - 11 - 2019
    21 - 11 - 2019
  • Rome
    17 - 11 - 2019
    21 - 11 - 2019
  • Barcelona
    17 - 11 - 2019
    21 - 11 - 2019
  • Zurich
    17 - 11 - 2019
    21 - 11 - 2019
  • Kuala Lumpur
    24 - 11 - 2019
    28 - 11 - 2019
  • Rome
    24 - 11 - 2019
    28 - 11 - 2019
  • Barcelona
    24 - 11 - 2019
    28 - 11 - 2019
  • Zurich
    24 - 11 - 2019
    28 - 11 - 2019
  • London
    3 - 11 - 2019
    7 - 11 - 2019
  • Madrid
    3 - 11 - 2019
    7 - 11 - 2019
  • Munich
    3 - 11 - 2019
    7 - 11 - 2019
  • Berlin
    3 - 11 - 2019
    7 - 11 - 2019
  • Dubai
    10 - 11 - 2019
    14 - 11 - 2019
  • Paris
    10 - 11 - 2019
    14 - 11 - 2019
  • Hong Kong
    10 - 11 - 2019
    14 - 11 - 2019
  • London
    24 - 11 - 2019
    28 - 11 - 2019
  • Madrid
    24 - 11 - 2019
    28 - 11 - 2019
  • Munich
    24 - 11 - 2019
    28 - 11 - 2019
  • Berlin
    24 - 11 - 2019
    28 - 11 - 2019
  • Kuala Lumpur
    15 - 12 - 2019
    19 - 12 - 2019
  • Rome
    15 - 12 - 2019
    19 - 12 - 2019
  • Barcelona
    15 - 12 - 2019
    19 - 12 - 2019
  • Zurich
    15 - 12 - 2019
    19 - 12 - 2019
  • London
    22 - 12 - 2019
    26 - 12 - 2019
  • Madrid
    22 - 12 - 2019
    26 - 12 - 2019
  • Munich
    22 - 12 - 2019
    26 - 12 - 2019
  • Berlin
    22 - 12 - 2019
    26 - 12 - 2019
  • Istanbul
    8 - 12 - 2019
    12 - 12 - 2019
  • Bali
    8 - 12 - 2019
    12 - 12 - 2019
  • Singapore
    8 - 12 - 2019
    12 - 12 - 2019
  • Dubai
    1 - 12 - 2019
    5 - 12 - 2019
  • Paris
    1 - 12 - 2019
    5 - 12 - 2019
  • Hong Kong
    1 - 12 - 2019
    5 - 12 - 2019

Introduction

Human Resources professionals who need to evaluate, and report on, the effectiveness of Human Resources to senior management. The program is also suitable for Human Resources managers and senior executives who are accountable for the overall contribution of the HR function.

Objectives

  • Explain the metrics, measures and Key Performance Indicators (KPIs) applied to HR and show the role they play in measuring the effectiveness of Human Resources.
  • List the KPIs that should be used in measuring Human Resources as a function.
  • List and calculate the main KPIs that should be used to measure the efficiency of the critical processes in HR.
  • Design and calculate the main formulae for evaluating the financial contribution of HR to the organization.
  • Design and calculate the employee satisfaction index and use it to measure employee morale.
  • Explain employee turnover, its types and the various formulae used to calculate it.

Contents

Day One

Key Performance Indicators (KPIs)

  • The Importance of Measuring
  • Measures, Metrics and KPIs: The Main Differences
  • Characteristics of SMART KPIs
  • Types of KPIs
  • Common Mistakes when Using KPIs

Day Two

Organizational KPIs

  • Organizational Appeal and Reputation
  • Salary Competitiveness
  • Human Value Added
  • Career Growth
  • Absenteeism Rates and Absenteeism Cost
  • Employee Morale

Day Three

Financial KPIs

  • Return on Human Capital
  • Labor Cost
  • Cost per Hire
  • Cost per Trainee
  • Opportunity Cost
  • Supervisory Ratios
  • Cost to Supervise
  • Compensation and Benefits

Day Four

Process KPIs

  • Measuring Efficiency of Recruitment and Selection
  • Measuring Effectiveness of Hiring
  • Using Hurdles Per Hire (HPH) to Reduce the Use of 'wasta' in Selection
  • Using Aggregate Yield Ratios and Selection Rates
  • Measuring Effectiveness of Appraisal Systems

Day Five

Employee Turnover

  • Voluntary versus Involuntary Turnover
  • Turnover versus Attrition (Gross and Net Turnover)
  • Identifying Turnover Metrics
  • Identifying Turnover Costs
  • Analyzing and Interpreting Turnover Data
  • Healthy versus Unhealthy Turnover: When Is Turnover Good for the Organization?

Wrap Up: Designing an HR Scorecard

  • The Balanced Scorecard as a Strategic Tool
  • Putting it All Together
  • Reporting HR to Top Management

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