Human Resources KPIs - Benchmarking HR Performance Course

Discover how to set and measure KPIs to benchmark HR performance effectively in this specialized training course. BMC Training offers Human Resources KPIs - Benchmarking HR Performance Course in Human Resource Management Courses.

  • English
  • 159 Training Sessions
  • Confirmed
  • One Week
Human Resources KPIs - Benchmarking HR Performance Training Course

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Type a city name or a month
Venue Start Date End Date Net Fees Details & Registration
Kuala Lumpur , Malaysia 21 - Jul - 2024 25 - Jul - 2024 5300 GBP
Rome , Italy 21 - Jul - 2024 25 - Jul - 2024 7900 GBP
Barcelona , Spain 21 - Jul - 2024 25 - Jul - 2024 8300 GBP
Zurich , Switzerland 21 - Jul - 2024 25 - Jul - 2024 8700 GBP
Dubai , UAE 28 - Jul - 2024 1 - Aug - 2024 5722.5 GBP
Paris , France 28 - Jul - 2024 1 - Aug - 2024 7900 GBP
Hong Kong , Hong Kong 28 - Jul - 2024 1 - Aug - 2024 9100 GBP
London , UK 21 - Jul - 2024 25 - Jul - 2024 5950 GBP
Madrid , Spain 21 - Jul - 2024 25 - Jul - 2024 7500 GBP
Munich , Germany 21 - Jul - 2024 25 - Jul - 2024 8900 GBP
Berlin , Germany 21 - Jul - 2024 25 - Jul - 2024 8300 GBP
New York , United States 21 - Jul - 2024 25 - Jul - 2024 12750 GBP
Amsterdam , Netherlands 21 - Jul - 2024 25 - Jul - 2024 9100 GBP
Tokyo , Japan 28 - Jul - 2024 1 - Aug - 2024 11500 GBP
Milan , Italy 21 - Jul - 2024 25 - Jul - 2024 7500 GBP
Kuala Lumpur , Malaysia 4 - Aug - 2024 8 - Aug - 2024 5300 GBP
Rome , Italy 4 - Aug - 2024 8 - Aug - 2024 7900 GBP
Barcelona , Spain 4 - Aug - 2024 8 - Aug - 2024 8300 GBP
Zurich , Switzerland 4 - Aug - 2024 8 - Aug - 2024 8700 GBP
London , UK 11 - Aug - 2024 15 - Aug - 2024 5950 GBP
Madrid , Spain 11 - Aug - 2024 15 - Aug - 2024 7500 GBP
Munich , Germany 11 - Aug - 2024 15 - Aug - 2024 8900 GBP
Berlin , Germany 11 - Aug - 2024 15 - Aug - 2024 8300 GBP
New York , United States 11 - Aug - 2024 15 - Aug - 2024 12750 GBP
Amsterdam , Netherlands 11 - Aug - 2024 15 - Aug - 2024 9100 GBP
Istanbul , Turkey 18 - Aug - 2024 22 - Aug - 2024 5550 GBP
Bali , Indonesia 18 - Aug - 2024 22 - Aug - 2024 8700 GBP
Singapore , Singapore 18 - Aug - 2024 22 - Aug - 2024 8400 GBP
Washington , United States 18 - Aug - 2024 22 - Aug - 2024 13500 GBP
Dubai , UAE 25 - Aug - 2024 29 - Aug - 2024 5722.5 GBP
Paris , France 25 - Aug - 2024 29 - Aug - 2024 7900 GBP
Hong Kong , Hong Kong 25 - Aug - 2024 29 - Aug - 2024 9100 GBP
London , UK 25 - Aug - 2024 29 - Aug - 2024 5950 GBP
Madrid , Spain 25 - Aug - 2024 29 - Aug - 2024 7500 GBP
Munich , Germany 25 - Aug - 2024 29 - Aug - 2024 8900 GBP
Berlin , Germany 25 - Aug - 2024 29 - Aug - 2024 8300 GBP
New York , United States 25 - Aug - 2024 29 - Aug - 2024 12750 GBP
Amsterdam , Netherlands 25 - Aug - 2024 29 - Aug - 2024 9100 GBP
Milan , Italy 11 - Aug - 2024 15 - Aug - 2024 7500 GBP
Tokyo , Japan 25 - Aug - 2024 29 - Aug - 2024 11500 GBP
Milan , Italy 25 - Aug - 2024 29 - Aug - 2024 7500 GBP
Kuala Lumpur , Malaysia 22 - Sep - 2024 26 - Sep - 2024 5300 GBP
Rome , Italy 22 - Sep - 2024 26 - Sep - 2024 7900 GBP
Barcelona , Spain 22 - Sep - 2024 26 - Sep - 2024 8300 GBP
Zurich , Switzerland 22 - Sep - 2024 26 - Sep - 2024 8700 GBP
Kuala Lumpur , Malaysia 1 - Sep - 2024 5 - Sep - 2024 5300 GBP
Rome , Italy 1 - Sep - 2024 5 - Sep - 2024 7900 GBP
Barcelona , Spain 1 - Sep - 2024 5 - Sep - 2024 8300 GBP
Zurich , Switzerland 1 - Sep - 2024 5 - Sep - 2024 8700 GBP
London , UK 8 - Sep - 2024 12 - Sep - 2024 5950 GBP
Madrid , Spain 8 - Sep - 2024 12 - Sep - 2024 7500 GBP
Munich , Germany 8 - Sep - 2024 12 - Sep - 2024 8900 GBP
Berlin , Germany 8 - Sep - 2024 12 - Sep - 2024 8300 GBP
New York , United States 8 - Sep - 2024 12 - Sep - 2024 12750 GBP
Amsterdam , Netherlands 8 - Sep - 2024 12 - Sep - 2024 9100 GBP
Dubai , UAE 15 - Sep - 2024 19 - Sep - 2024 5722.5 GBP
Paris , France 15 - Sep - 2024 19 - Sep - 2024 7900 GBP
Hong Kong , Hong Kong 15 - Sep - 2024 19 - Sep - 2024 9100 GBP
London , UK 1 - Sep - 2024 5 - Sep - 2024 5950 GBP
Madrid , Spain 1 - Sep - 2024 5 - Sep - 2024 7500 GBP
Munich , Germany 1 - Sep - 2024 5 - Sep - 2024 8900 GBP
Berlin , Germany 1 - Sep - 2024 5 - Sep - 2024 8300 GBP
New York , United States 1 - Sep - 2024 5 - Sep - 2024 12750 GBP
Amsterdam , Netherlands 1 - Sep - 2024 5 - Sep - 2024 9100 GBP
London , UK 22 - Sep - 2024 26 - Sep - 2024 5950 GBP
Madrid , Spain 22 - Sep - 2024 26 - Sep - 2024 7500 GBP
Munich , Germany 22 - Sep - 2024 26 - Sep - 2024 8900 GBP
Berlin , Germany 22 - Sep - 2024 26 - Sep - 2024 8300 GBP
New York , United States 22 - Sep - 2024 26 - Sep - 2024 12750 GBP
Amsterdam , Netherlands 22 - Sep - 2024 26 - Sep - 2024 9100 GBP
Milan , Italy 8 - Sep - 2024 12 - Sep - 2024 7500 GBP
Tokyo , Japan 15 - Sep - 2024 19 - Sep - 2024 11500 GBP
Milan , Italy 1 - Sep - 2024 5 - Sep - 2024 7500 GBP
Milan , Italy 22 - Sep - 2024 26 - Sep - 2024 7500 GBP
Kuala Lumpur , Malaysia 20 - Oct - 2024 24 - Oct - 2024 5300 GBP
Rome , Italy 20 - Oct - 2024 24 - Oct - 2024 7900 GBP
Barcelona , Spain 20 - Oct - 2024 24 - Oct - 2024 8300 GBP
Zurich , Switzerland 20 - Oct - 2024 24 - Oct - 2024 8700 GBP
London , UK 27 - Oct - 2024 31 - Oct - 2024 5950 GBP
Madrid , Spain 27 - Oct - 2024 31 - Oct - 2024 7500 GBP
Munich , Germany 27 - Oct - 2024 31 - Oct - 2024 8900 GBP
Berlin , Germany 27 - Oct - 2024 31 - Oct - 2024 8300 GBP
New York , United States 27 - Oct - 2024 31 - Oct - 2024 12750 GBP
Amsterdam , Netherlands 27 - Oct - 2024 31 - Oct - 2024 9100 GBP
Istanbul , Turkey 6 - Oct - 2024 10 - Oct - 2024 5550 GBP
Bali , Indonesia 6 - Oct - 2024 10 - Oct - 2024 8700 GBP
Singapore , Singapore 6 - Oct - 2024 10 - Oct - 2024 8400 GBP
Washington , United States 6 - Oct - 2024 10 - Oct - 2024 13500 GBP
Dubai , UAE 13 - Oct - 2024 17 - Oct - 2024 5722.5 GBP
Paris , France 13 - Oct - 2024 17 - Oct - 2024 7900 GBP
Hong Kong , Hong Kong 13 - Oct - 2024 17 - Oct - 2024 9100 GBP
London , UK 13 - Oct - 2024 17 - Oct - 2024 5950 GBP
Madrid , Spain 13 - Oct - 2024 17 - Oct - 2024 7500 GBP
Munich , Germany 13 - Oct - 2024 17 - Oct - 2024 8900 GBP
Berlin , Germany 13 - Oct - 2024 17 - Oct - 2024 8300 GBP
New York , United States 13 - Oct - 2024 17 - Oct - 2024 12750 GBP
Amsterdam , Netherlands 13 - Oct - 2024 17 - Oct - 2024 9100 GBP
Milan , Italy 27 - Oct - 2024 31 - Oct - 2024 7500 GBP
Tokyo , Japan 13 - Oct - 2024 17 - Oct - 2024 11500 GBP
Milan , Italy 13 - Oct - 2024 17 - Oct - 2024 7500 GBP
Kuala Lumpur , Malaysia 17 - Nov - 2024 21 - Nov - 2024 5300 GBP
Rome , Italy 17 - Nov - 2024 21 - Nov - 2024 7900 GBP
Barcelona , Spain 17 - Nov - 2024 21 - Nov - 2024 8300 GBP
Zurich , Switzerland 17 - Nov - 2024 21 - Nov - 2024 8700 GBP
Kuala Lumpur , Malaysia 24 - Nov - 2024 28 - Nov - 2024 5300 GBP
Rome , Italy 24 - Nov - 2024 28 - Nov - 2024 7900 GBP
Barcelona , Spain 24 - Nov - 2024 28 - Nov - 2024 8300 GBP
Zurich , Switzerland 24 - Nov - 2024 28 - Nov - 2024 8700 GBP
London , UK 3 - Nov - 2024 7 - Nov - 2024 5950 GBP
Madrid , Spain 3 - Nov - 2024 7 - Nov - 2024 7500 GBP
Munich , Germany 3 - Nov - 2024 7 - Nov - 2024 8900 GBP
Berlin , Germany 3 - Nov - 2024 7 - Nov - 2024 8300 GBP
New York , United States 3 - Nov - 2024 7 - Nov - 2024 12750 GBP
Amsterdam , Netherlands 3 - Nov - 2024 7 - Nov - 2024 9100 GBP
Dubai , UAE 10 - Nov - 2024 14 - Nov - 2024 5722.5 GBP
Paris , France 10 - Nov - 2024 14 - Nov - 2024 7900 GBP
Hong Kong , Hong Kong 10 - Nov - 2024 14 - Nov - 2024 9100 GBP
London , UK 24 - Nov - 2024 28 - Nov - 2024 5950 GBP
Madrid , Spain 24 - Nov - 2024 28 - Nov - 2024 7500 GBP
Munich , Germany 24 - Nov - 2024 28 - Nov - 2024 8900 GBP
Berlin , Germany 24 - Nov - 2024 28 - Nov - 2024 8300 GBP
New York , United States 24 - Nov - 2024 28 - Nov - 2024 12750 GBP
Amsterdam , Netherlands 24 - Nov - 2024 28 - Nov - 2024 9100 GBP
London , UK 17 - Nov - 2024 21 - Nov - 2024 5950 GBP
Madrid , Spain 17 - Nov - 2024 21 - Nov - 2024 7500 GBP
Munich , Germany 17 - Nov - 2024 21 - Nov - 2024 8900 GBP
Berlin , Germany 17 - Nov - 2024 21 - Nov - 2024 8300 GBP
New York , United States 17 - Nov - 2024 21 - Nov - 2024 12750 GBP
Amsterdam , Netherlands 17 - Nov - 2024 21 - Nov - 2024 9100 GBP
Milan , Italy 3 - Nov - 2024 7 - Nov - 2024 7500 GBP
Tokyo , Japan 10 - Nov - 2024 14 - Nov - 2024 11500 GBP
Milan , Italy 24 - Nov - 2024 28 - Nov - 2024 7500 GBP
Milan , Italy 17 - Nov - 2024 21 - Nov - 2024 7500 GBP
Kuala Lumpur , Malaysia 15 - Dec - 2024 19 - Dec - 2024 5300 GBP
Rome , Italy 15 - Dec - 2024 19 - Dec - 2024 7900 GBP
Barcelona , Spain 15 - Dec - 2024 19 - Dec - 2024 8300 GBP
Zurich , Switzerland 15 - Dec - 2024 19 - Dec - 2024 8700 GBP
London , UK 22 - Dec - 2024 26 - Dec - 2024 5950 GBP
Madrid , Spain 22 - Dec - 2024 26 - Dec - 2024 7500 GBP
Munich , Germany 22 - Dec - 2024 26 - Dec - 2024 8900 GBP
Berlin , Germany 22 - Dec - 2024 26 - Dec - 2024 8300 GBP
New York , United States 22 - Dec - 2024 26 - Dec - 2024 12750 GBP
Amsterdam , Netherlands 22 - Dec - 2024 26 - Dec - 2024 9100 GBP
Istanbul , Turkey 8 - Dec - 2024 12 - Dec - 2024 5550 GBP
Bali , Indonesia 8 - Dec - 2024 12 - Dec - 2024 8700 GBP
Singapore , Singapore 8 - Dec - 2024 12 - Dec - 2024 8400 GBP
Washington , United States 8 - Dec - 2024 12 - Dec - 2024 13500 GBP
Dubai , UAE 1 - Dec - 2024 5 - Dec - 2024 5722.5 GBP
Paris , France 1 - Dec - 2024 5 - Dec - 2024 7900 GBP
Hong Kong , Hong Kong 1 - Dec - 2024 5 - Dec - 2024 9100 GBP
London , UK 1 - Dec - 2024 5 - Dec - 2024 5950 GBP
Madrid , Spain 1 - Dec - 2024 5 - Dec - 2024 7500 GBP
Munich , Germany 1 - Dec - 2024 5 - Dec - 2024 8900 GBP
Berlin , Germany 1 - Dec - 2024 5 - Dec - 2024 8300 GBP
New York , United States 1 - Dec - 2024 5 - Dec - 2024 12750 GBP
Amsterdam , Netherlands 1 - Dec - 2024 5 - Dec - 2024 9100 GBP
Milan , Italy 22 - Dec - 2024 26 - Dec - 2024 7500 GBP
Tokyo , Japan 1 - Dec - 2024 5 - Dec - 2024 11500 GBP
Milan , Italy 1 - Dec - 2024 5 - Dec - 2024 7500 GBP

Course Syllabus

Introduction

Human Resources professionals who need to evaluate, and report on, the effectiveness of Human Resources to senior management. The program is also suitable for Human Resources managers and senior executives who are accountable for the overall contribution of the HR function.

Objectives

  • Explain the metrics, measures and Key Performance Indicators (KPIs) applied to HR and show the role they play in measuring the effectiveness of Human Resources.
  • List the KPIs that should be used in measuring Human Resources as a function.
  • List and calculate the main KPIs that should be used to measure the efficiency of the critical processes in HR.
  • Design and calculate the main formulae for evaluating the financial contribution of HR to the organization.
  • Design and calculate the employee satisfaction index and use it to measure employee morale.
  • Explain employee turnover, its types and the various formulae used to calculate it.

Contents

Day One

Key Performance Indicators (KPIs)

  • The Importance of Measuring
  • Measures, Metrics and KPIs: The Main Differences
  • Characteristics of SMART KPIs
  • Types of KPIs
  • Common Mistakes when Using KPIs

Day Two

Organizational KPIs

  • Organizational Appeal and Reputation
  • Salary Competitiveness
  • Human Value Added
  • Career Growth
  • Absenteeism Rates and Absenteeism Cost
  • Employee Morale

Day Three

Financial KPIs

  • Return on Human Capital
  • Labor Cost
  • Cost per Hire
  • Cost per Trainee
  • Opportunity Cost
  • Supervisory Ratios
  • Cost to Supervise
  • Compensation and Benefits

Day Four

Process KPIs

  • Measuring Efficiency of Recruitment and Selection
  • Measuring Effectiveness of Hiring
  • Using Hurdles Per Hire (HPH) to Reduce the Use of 'wasta' in Selection
  • Using Aggregate Yield Ratios and Selection Rates
  • Measuring Effectiveness of Appraisal Systems

Day Five

Employee Turnover

  • Voluntary versus Involuntary Turnover
  • Turnover versus Attrition (Gross and Net Turnover)
  • Identifying Turnover Metrics
  • Identifying Turnover Costs
  • Analyzing and Interpreting Turnover Data
  • Healthy versus Unhealthy Turnover: When Is Turnover Good for the Organization?

Wrap Up: Designing an HR Scorecard

  • The Balanced Scorecard as a Strategic Tool
  • Putting it All Together
  • Reporting HR to Top Management

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